Michael Graham
Palm Coast,FL
Summary
Dedicated Restaurant Manager with over 20 years of Managing high-volume establishments. Successful at leading diverse teams of culinary and full service personnel. Comfortable being responsible for everything from back-office operations to dining room Management. Organized and motivated Team Leader eager to apply time management and organizational skills. Seeking upper mid to high level position with a Company that encourages professional and personal growth.
Overview
25
25
years of professional experience
Work History
EKM/Restaurant General Manager
Joe's Crab Shack
Jacksonville Beach, FL
01.2018 - 07.2023
- Optimized profits by controlling food, beverage and labor costs
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Performed accurate monthly inventories of supplies and equipment
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Prepared and led food service training programs to coach Team
- Ordered food products, kitchen equipment and food service supplies.
- Managed busy and highly popular restaurant
- Emphasized Guest first approach
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed Invoices and Payroll
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Oversaw training of supervisors to develop leadership and Guest service skills.
- Orchestrated positive Guest experiences by overseeing every area of Restaurant operations.
Restaurant Manager
Ruby Tuesday Restaurant
Palm Coast, FL
07.2006 - 08.2011
- Inspected kitchen to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Followed standardized recipes set by Corporate Chefs for production Restaurant Menu Items
- Maintained regular maintenance and repair operations to keep building and equipment in peak performance
- Conducted daily checks of refrigerators and freezers to verify proper food storage and preparation per Health Department Guidelines
Restaurant Manager
Red Lobster/Olive Garden
Brunswick, GA
08.2011 - 08.2013
- Drove excellent customer service through coaching, and incorporating customer feedback to improve quality of service.
- Supervised Team through motivational coaching and effective training programs for service and sales techniques.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed dining and bar costs by conducting weekly inventory
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Restaurant General Manager
Ruby Tuesday Restaurant
Palm Coast, FL
07.2006 - 01.2011
- Built and leveraged community relationships to drive business and maximize Brand Ambassador Program
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw service and kitchen Team to maintain adequate staffing and minimize overtime.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Applebees/Delta Bluff LLC
Memphis, TN
06.1998 - 04.2006
- Effectively managed payroll, labor, and paperwork for new hires and terminations.
- Onboarded new employees with training and new hire documentation.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory level to reduce labor and increase Team Productivity
- Recruited and developed Team Members for Service area
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC06.1989
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN06.1987
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Quality Assurance
- Recruitment and Hiring
- Building Maintenance
- Health Code Compliance
- Profit Optimization
- Training and Onboarding
- Team Building
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Back of House Management
- Front of House Management
- Monitoring Food Preparation
- Inventory Management
- Performance Improvement
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Food Safety
- Expense Tracking
- Collaboration and Teamwork
- Event Coordination
- Budget Administration
- Customer Retention
- Critical Thinking
- Payroll Administration
Timeline
EKM/Restaurant General Manager
Joe's Crab Shack
01.2018 - 07.2023
Restaurant Manager
Red Lobster/Olive Garden
08.2011 - 08.2013
Restaurant Manager
Ruby Tuesday Restaurant
07.2006 - 08.2011
Restaurant General Manager
Ruby Tuesday Restaurant
07.2006 - 01.2011
Restaurant Manager
Applebees/Delta Bluff LLC
06.1998 - 04.2006
Bachelor of Science - Criminal Justice
East Carolina University
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College