Michael Graham
WALLER,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Correctional Lieutenant
Texas Department Of Criminal Justice
Navasota, TX
01.2009 - Current
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Pitched in to help with office tasks during busy periods and staff absences.
- Monitored office supplies to replenish needed inventory before depletion.
- Provided guidance to subordinates on various issues related to departmental operations.
- Performed periodic risk assessments of existing systems and processes within the organization's framework.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Established work procedures or schedules to organize daily work of administrative staff.
- Organized and maintained documents, files and records.
- Supervised subordinate staff in the performance of their duties and conducted regular reviews to ensure compliance with standards.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Evaluated employee performance against established goals and objectives and provided feedback as necessary.
- Conducted periodic audits of administrative documents to ensure accuracy and completeness.
- Coordinated and conducted classes to teach procedures to new staff members.
- Actively participated in meetings with executive leadership team to discuss short-term and long-term goals.
- Provided support during emergency situations by mobilizing resources quickly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Assistant Systems Administrator
O'Quinn Law Firm
Houston, TX
09.1997 - 11.2008
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Analyzed equipment performance records to determine need for repair or replacement.
- Consulted users to determine areas in need of improvement.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Coordinated with vendors for problem resolution when needed.
- Collaborated with team members on projects related to system upgrades or migrations.
- Provided training for users on how to use new technologies or applications.
- Deployed updates for operating systems, applications and security patches in accordance with best practices.
- Coordinated with vendors and company personnel to facilitate purchases.
- Installed, configured and maintained Windows OS, Linux OS and other applications.
- Troubleshot any reported technical problems with server hardware, software, networks.
- Submitted recommendations regarding infrastructure overhauls.
- Researched new technologies that could benefit the organization's infrastructure.
- Configured, monitored and maintained email applications or virus protection software.
- Installed security software to protect networks.
- Conferred with network users about solutions to existing system problems.
- Performed backups and restores of user data as needed.
- Provided technical support for users on all aspects of their workstations and network connections.
- Managed Active Directory accounts by creating new users, resetting passwords and managing group policies.
- Monitored system performance to proactively identify potential issues before they occur.
- Responded promptly to service requests from end-users regarding hardware and software issues.
- Monitored network performance to determine adjustments needed.
- Assisted in troubleshooting application-level issues by analyzing log files or running diagnostic tests as required.
- Investigated solutions that can be used to improve the performance of existing systems or processes within the organization.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Designed, configured and tested computer hardware and operating system software.
- Maintained and administered various systems, including servers, databases, hardware, software and networks.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Modified existing software systems to enhance performance and add new features.
Submarine Sonar Technician
US Navy
Norfolk, VA
06.1989 - 06.1993
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Analyzed acoustic data to determine the location of potentially hostile vessels in a given area.
- Developed advanced techniques in analyzing acoustic signals to identify hostile threats.
- Documented maintenance actions and kept equipment records updated.
- Drafted calibrating and operating procedures based upon knowledge of product and testing equipment.
- Recommended corrective and preventive actions to boost product reliability.
- Performed troubleshooting on complex electronic systems, including digital signal processing components.
- Calculated target ranges and noted real-time propagation changes.
- Targeted suspected aggressors using passive and active sonar searches.
- Supported activities to maintain equipment in reliable condition.
- Assessed performance of submarine sonar systems and identified areas for improvement.
- Calibrated and adjusted sonar system parameters based on real-time environmental conditions.
- Organized, analyzed and prepared technical data reports.
- Tested components, assemblies and systems to diagnose problems.
- Provided commander with reports on depth, range and target situations and calculated maneuvers for interdiction.
- Capture acoustic data media recordings and prepared for digital transmission and archive.
- Organized and managed large datasets related to the operation of submarine sonar systems.
- Maintained safety by verifying compliance and assuring proper factory testing.
- Used sonographic data to recommend course and speed changes and evasive maneuvers.
- Mitigated acoustic data biological and environmental impacts by equipment and system filter adjustments.
- Performed basic calculations and tabulations of technical data.
- Monitored acoustic data from submarine sonar systems for tactical evaluation.
- Maintained and operated sonar equipment to detect, localize, classify, and track underwater objects.
- Maintained communications and information security levels and observed appropriate security level requirements.
- Conducted daily maintenance checks of submarine sonar systems to ensure optimal operation.
- Used equipment, techniques and tools for task completion.
- Analyzed Expendable Bathythermograph (XBT), active and passive acoustic data, and tactical oceanographic data.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Education
Some College (No Degree) - Criminal Justice
Lone Star College System
Spring, TXSkills
- Security Protocols
- Weapons Handling
- Weapons Training
- Staff Scheduling
- System Monitoring
- Storage Management
- Software Installation
- Hardware Installation
- Application Support
- System Troubleshooting
- Operating Systems
Timeline
Correctional Lieutenant
Texas Department Of Criminal Justice
01.2009 - Current
Assistant Systems Administrator
O'Quinn Law Firm
09.1997 - 11.2008
Submarine Sonar Technician
US Navy
06.1989 - 06.1993
Some College (No Degree) - Criminal Justice
Lone Star College System