Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL GRAHAM

Jacksonville,FL

Summary

Dedicated Manager with 16 years of experience combining management and customer service expertise in Food Management and Retail Management. Looking for a position as Management in a fast growth company.

Overview

20
20
years of professional experience

Work History

Restaurant District Manager

Red Door Foods
01.2024 - 08.2024
  • Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
  • Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
  • Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
  • Increased employee engagement levels by implementing reward systems that recognized exceptional service delivery from team members.
  • Increased overall customer satisfaction by implementing innovative training programs for restaurant staff.
  • Collaborated with senior management to develop long-term strategic plans for the growth and expansion of the district.
  • Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
  • Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
  • Enhanced guest experience with the introduction of new menu items and promotional events.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Restaurant District Manager

Meritage Hospitality Group
03.2022 - 12.2023
  • Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
  • Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
  • Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
  • Facilitated cross-training initiatives among team members to improve skillsets, enhance job satisfaction, and increase overall productivity across all locations.
  • Increased overall customer satisfaction by implementing innovative training programs for restaurant staff.
  • Increased employee engagement levels by implementing reward systems that recognized exceptional service delivery from team members.
  • Collaborated with senior management to develop long-term strategic plans for the growth and expansion of the district.
  • Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
  • Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
  • Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
  • Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
  • Coordinated successful grand openings for new restaurants in the district, ensuring smooth operations from day one while generating positive publicity in local markets.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

General Manager of Food Service

Chicken Express
11.2020 - 03.2022
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.

Area Manager of Operations

Cal's Convenience
10.2016 - 10.2020
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

General Manager

Chicken Express
08.2012 - 10.2016
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements
  • Schedule work hours for restaurant and all employees
  • Direct or monitor administrative, support, repair, or maintenance services for Chicken Express
  • Evaluate the performance of employees, or other service providers to ensure quality and cost-efficiency
  • Explain goals, policies, or procedures to staff members
  • Monitor Chicken Express operations to ensure that they comply with applicable policies, regulations, and laws
  • Plan and implement changes to service to meet community needs or increase Chicken Express revenues
  • Plan and implement sales promotions or other marketing strategies and activities for Chicken Express operations
  • Set marketing, sales, or other financial goals for Chicken Express Franchise establishments and monitor progress toward these goals
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories
  • Use computers for various applications, such as database management or word processing
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Maintain scheduling and event calendars
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Conduct searches to find needed information, using such sources as the Internet
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented.

Assistant Manager

Wal-Mart
09.2004 - 03.2007
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Determine price schedules and discount rates
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
  • Review operational records and reports to project sales and determine profitability
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
  • Monitor customer preferences to determine focus of sales efforts
  • Prepare budgets and approve budget expenditures
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Education

High School Diploma - General

Llano High School
Llano, TX

Skills

  • Customer and Personal Service Speaking
  • Time Management Administration and Management
  • Critical Thinking Judgment and Decision Making
  • Active Learning Personnel and Human Resources
  • Complex Problem Solving Education and Training
  • Learning Strategies Quality Control Analysis
  • Economics and Accounting Management of Financial Resources
  • Sales and Marketing
  • Brand standards
  • Labor Management
  • Operations Management
  • Sales Growth
  • Employee Retention
  • Franchise management
  • Cost Control
  • Scheduling Efficiency
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization

Timeline

Restaurant District Manager

Red Door Foods
01.2024 - 08.2024

Restaurant District Manager

Meritage Hospitality Group
03.2022 - 12.2023

General Manager of Food Service

Chicken Express
11.2020 - 03.2022

Area Manager of Operations

Cal's Convenience
10.2016 - 10.2020

General Manager

Chicken Express
08.2012 - 10.2016

Assistant Manager

Wal-Mart
09.2004 - 03.2007

High School Diploma - General

Llano High School

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MICHAEL GRAHAM