Summary
Overview
Work History
Education
Skills
Making a website
Timeline
Generic

Michael Graham

Los Angeles,CA

Summary

An enthusiastic veteran with experience in Sales and Customer Service with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.

Overview

8
8
years of professional experience

Work History

Sales Representative

Stone Rose Management
12.2023 - 02.2024
  • Pitched to customers inside of Costco stores to upgrade their phones with AT&T.
  • Built rapport with customers and got to understand their situation, so I may be able to get the sale.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Implemented effective sales strategies to win over the customer.
  • Negotiated with customers and guided them to the best option for their needs and wants.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Representative

Monetary Gold
10.2023 - 10.2023
  • Made 150+ cold calls a day
  • Developed and maintained new leads daily
  • Operated on-call tools and file maker
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.

Sales Representative

Cornerstone Marketing Concepts
08.2023 - 10.2023
  • Worked territory making door-to-door business-to-business sales
  • Scheduled face-to-face meetings with customers
  • Negotiated with customers on which package to sell them
  • Built relationships with the customer to ensure sales
  • Answer any questions the customer may have to ensure the deal closes
  • Consulted with businesses to supply accurate product and service information.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Network Administrator /IT Help Desk Technician

United States Marine Corps
04.2016 - 04.2020
  • Manage, lead, and coach a team of 15-20 Marine Network Administrators.
  • Experienced in routing protocols and procedures for Virtual Private Networks (VPN), Internet Protocol Security (IPSEC), subletting, traffic monitoring, and cybersecurity.
  • Install, operate, and maintain Local Area Networks (LAN) and Wide Area Networks (WAN) to enable command and control to transmit information and data throughout the Marine Air-Ground Task Force.
  • Planning and conducting routing/switching configuration Including CAT3/CAT5/CAT6 cabling.
  • Design and implement premise wiring, and installation of network components.
  • Establish technical control sites, conduct fault analysis, circuit testing, and end-to-end troubleshooting.
  • Monitor networks to maintain adequate bandwidth utilization in support of communication networks and data services.
  • Monitor and track activation/deactivation of communications links and maintenance iterations performed.
  • Supported end users throughout multiple operations. 300 plus.
  • Answer incoming calls and assist by phone in a friendly and professional manner.
  • Participated in an established rotating on-call schedule, providing 24/7 support periodically.
  • Confer with users and/or conduct computer diagnostics to investigate and resolve problems or support.
  • Install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed 200+ secret hard drives. Includes organizing in a certain order, checking whether they worked or not, and demo unwanted hard drives

Education

Highschool Diploma -

Fundamentals of Technology Sales - undefined

Coursera

Skills

  • Productive Communication
  • Proficient in Microsoft Office Suite
  • Team collaboration
  • Quick Learner
  • Time Management
  • Customer relationship building
  • Territory Management
  • Customer Service
  • Marketing
  • Goals and performance
  • Coaching skills

Making a website

I love video games, especially multiplayer ones. This website will focus on game reviews, Esports, and streamers. 

Timeline

Sales Representative

Stone Rose Management
12.2023 - 02.2024

Sales Representative

Monetary Gold
10.2023 - 10.2023

Sales Representative

Cornerstone Marketing Concepts
08.2023 - 10.2023

Network Administrator /IT Help Desk Technician

United States Marine Corps
04.2016 - 04.2020

Fundamentals of Technology Sales - undefined

Coursera

Highschool Diploma -

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Michael Graham