Michael Graham
General Manager
Daytona Beach,FL
Summary
Dedicated Restaurant Manager with over 20 years of Managing high-volume establishments. Successful at leading diverse teams of Culinary and full service personnel. Comfortable being responsible for back-office operations and dining room Management. Organized and motivated Team Leader eager to apply time management and organizational skills. Seeking upper mid to high level position with a Company that encourages professional and personal growth.
Overview
28
28
years of professional experience
Work History
General Manager
Shula's 347 Grill/Compass Group
04.2024 - Current
- Directed operational strategies to enhance efficiency and reduce costs across multiple departments.
- Developed and implemented performance metrics to monitor team productivity and service quality.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Managed budget implementations, Manager reviews,
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Executive Culinary Manager
Dalmare Italian Chophouse
07.2023 - 04.2024
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Coordinated catering services for special events such as weddings or banquets.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Ensured compliance with health, safety and sanitation standards.
Restaurant General Manager
Joe's Crab Shack
01.2018 - 07.2023
- Optimized profits by controlling food, beverage and labor costs
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed accurate monthly inventories of supplies and equipment
- Motivated staff through acknowledgment of hard work
- Prepared and led food service training programs to coach Team
- Ordered food products, kitchen equipment and food service supplies.
- Maintained operations in full compliance with alcohol service
- Maintained safe working environment to reduce risk of injury and accidents.
- Managed Invoices and Payroll
Restaurant General Manager
Ruby Tuesday Restaurant
08.2013 - 12.2017
- Managed inventory levels, reducing waste and ensuring product availability during peak service times.
- Oversaw financial management processes, ensuring budget adherence and maximizing profitability through cost control measures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Red Lobster/Olive Garden
08.2011 - 08.2013
- Drove excellent customer service through coaching, and incorporating customer feedback to improve quality of service.
- Supervised Team through motivational coaching and effective training programs for service and sales techniques.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed dining and bar costs by conducting weekly inventory
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Restaurant General Manager
Ruby Tuesday Restaurant
07.2006 - 01.2011
- Built and leveraged community relationships to drive business and maximize Brand Ambassador Program
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw service and kitchen Team to maintain adequate staffing and minimize overtime.
- Conducted health, safety and sanitation process evaluations
Assistant General Manager
Applebees/Delta Bluff LLC
06.1998 - 04.2006
- Effectively managed payroll, labor, and paperwork for new hires and terminations.
- Onboarded new employees with training and new hire documentation.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory level to reduce labor and increase Team Productivity
- Recruited and developed Team Members for Service area
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC06.1989
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN06.1987
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Quality Assurance
- Recruitment and Hiring
- aintenanceHealth Code Compliance
- Training and Onboarding
- Team Building
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Inventory Management
- Performance Improvement
- Delegating Assignments and Tasks
- Supply Ordering and Management
Timeline
General Manager
Shula's 347 Grill/Compass Group
04.2024 - Current
Executive Culinary Manager
Dalmare Italian Chophouse
07.2023 - 04.2024
Restaurant General Manager
Joe's Crab Shack
01.2018 - 07.2023
Restaurant General Manager
Ruby Tuesday Restaurant
08.2013 - 12.2017
Restaurant Manager
Red Lobster/Olive Garden
08.2011 - 08.2013
Restaurant General Manager
Ruby Tuesday Restaurant
07.2006 - 01.2011
Assistant General Manager
Applebees/Delta Bluff LLC
06.1998 - 04.2006
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Bachelor of Science - Criminal Justice
East Carolina University