Michael Graham
Sun City Center,FL
Summary
Account Executive with extensive experience in client relationship management and sales strategy. Developed and implemented sales plans that significantly increased revenue and improved client loyalty. Expertise in market analysis and contract negotiation, consistently delivering tailored proposals that enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Account Executive
McMullen Air Conditioning refrigeration Inc.
St.Pe, Florida
05.2019 - Current
- Established and maintained strong client relationships, enhancing loyalty and retention rates.
- Negotiated contracts effectively, ensuring profitable outcomes for company.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Developed comprehensive sales plan that increased revenue in assigned territory.
- Conducted market research to identify emerging sales opportunities in HVAC industry.
- Prepared detailed proposals outlining service offerings for prospective clients.
- Managed accurate account documentation and tracked client interactions through CRM systems.
- Cultivated client relationships to identify needs and tailor solutions.
- Communicated with clients to resolve billing inquiries and discrepancies.
- Resolved customer disputes promptly, maintaining high satisfaction levels.
- Provided customers with product information, pricing and availability.
- Participated in trade shows and conventions to generate leads.
- Processed billing transactions using industry-standard software systems.
- Generated quotes for prospective customers using online quoting systems or manual calculations.
- Monitored project timelines and budgets to guarantee timely delivery of quality results.
Commercial Technician
McMullen Air Conditioning Refrigeration inc.
St. Petersburg, Florida
05.2017 - 05.2019
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Operated machinery to enhance production efficiency and uphold quality standards.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Disassembled dysfunctional machinery for root cause analysis and executed necessary repairs.
- Replaced defective components or parts.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected finished products for compliance with quality control specifications.
- Documented daily activities and maintenance logs to ensure accurate equipment tracking.
- Communicated with distributors to acquire necessary equipment for projects.
Education
Bachelor of Arts - Business Administration And Management
St. Petersburg College
St. Petersburg, FL05-2019
Skills
- Sales strategy
- Client relationship management
- Market analysis
- Proposal writing
- Contract negotiation
- CRM utilization
- Lead generation
- Project coordination
- Business development
- Strong relationships
- Revenue generation
- Service coordination
- Account relations
- Operations
- Staff management
- Negotiation skills
Timeline
Account Executive
McMullen Air Conditioning refrigeration Inc.
05.2019 - Current
Commercial Technician
McMullen Air Conditioning Refrigeration inc.
05.2017 - 05.2019
Bachelor of Arts - Business Administration And Management
St. Petersburg College