Michael Granath
New York,NY
Summary
Results-driven Senior Customer Success Manager known for unparalleled productivity and efficiency in task completion. Specialize in relationship building, strategic planning, and customer satisfaction optimization to drive success. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to foster strong client relationships and ensure positive outcomes.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager, Enterprise
Carta
New York, USA
11.2021 - Current
- Manage a portfolio of 100 enterprise accounts, generating $8M in Annual Recurring Revenue (ARR)
- Lead strategic discussions with top accounts to maximize product value and present upsell opportunities
- Established the first East Coast Enterprise CSM role; contributed to onboarding and mentoring new team members
- Recognized as Strategic Customer Success Manager of the Quarter (Q2 2022)
- Collaborate cross-functionally to provide expertise in liquidations, expense reporting, and platform optimization
- Drive technical adoption by explaining APIs and integration capabilities while translating technical concepts for diverse stakeholders
- Guide customers on optimizing Carta's platform using AI, support and best practices to improve efficiency
- Manage multiple customer relationships with client organizations, ensuring timely project delivery and alignment with objectives
Senior Customer Success Manager
Aircall
New York, USA
12.2020 - 11.2021
- Managed 70 enterprise accounts, generating $5M ARR, with 108% net dollar retention over two quarters
- Focused on expansion, renewals, and churn reduction through ABRs and contract negotiations
- Collaborated with product, marketing, and sales teams to address client needs and API integrations
Senior Customer Success Manager
LeagueApps
New York, USA
01.2018 - 04.2020
- Managed $2.75M+ in ARR, comprising 20% of company revenue, with a 123.5% net retention rate and 3% churn
- Conducted ABRs to identify cross-sell opportunities and improve partner satisfaction
- Partnered with product and marketing teams to address gaps and enhance customer retention
- Retained and maximized value for the largest LeagueApps partner
Customer Success Manager - Team Lead
EZFacility
Woodbury, USA
05.2016 - 12.2017
- Mentored three Customer Success Managers, achieving 90%+ retention rates
- Onboarded clients via webinars and upsold additional applications and products
Customer Success Manager
EZFacility
01.2015 - 05.2016
- Managed 70+ accounts, ensuring effective transitions and an 80%+ retention rate
Education
Bachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY09.2014
Skills
- Asana
- Calendly
- Carta
- Catalyst
- Conveyor
- ChurnZero
- Confluence
- Google Workspace
- GoToMeeting
- Guru
- JIRA
- Looker
- Microsoft Office
- Outreach
- Salesforce
- Slack
- Totango
- Zendesk
- Zoom
Volunteer Experience
- Mineola Williston Park Athletic League (MWAL), Founder & Commissioner, Mineola, NY, 05/01/09, 12/31/19, Oversaw operations for a 100+ person nonprofit local softball league managing permits, scheduling, and website development.
- Big Brothers Big Sisters of Long Island, Mentor & Ambassador, 05/01/16, Present, Provide mentorship to foster positive relationships and lasting impacts on children's lives., Serve as an ambassador to help recruit new mentors for the program.
Timeline
Senior Customer Success Manager, Enterprise
Carta
11.2021 - Current
Senior Customer Success Manager
Aircall
12.2020 - 11.2021
Senior Customer Success Manager
LeagueApps
01.2018 - 04.2020
Customer Success Manager - Team Lead
EZFacility
05.2016 - 12.2017
Customer Success Manager
EZFacility
01.2015 - 05.2016
Bachelor of Science - Business Management
Farmingdale State College
Similar Profiles
Mike MurphyMike Murphy
Senior Customer Success Manager, Enterprise at CartaSenior Customer Success Manager, Enterprise at Carta
Eliza LukerEliza Luker
Equity Support Analyst at CartaEquity Support Analyst at Carta
CHARLY KEVERSCHARLY KEVERS
Chief Financial Officer at CARTAChief Financial Officer at CARTA
MAY SHIMAY SHI
People Systems Manager at CartaPeople Systems Manager at Carta
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)