Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
20
20
years of professional experience
Work History
Taxi Driver
Lyft
Brooklyn, New York
02.2024 - Current
Greeted customers and provided assistance with luggage.
Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
Provided door-to-door service for passengers in a safe and courteous manner.
Monitored traffic conditions to determine most efficient route.
Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
Ensured vehicle was clean and in proper working order before each shift.
Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
Reported any mechanical problems or needed repairs to supervisor immediately.
Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
Responded promptly to customer inquiries regarding transportation options and estimated travel time.
Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
Performed basic maintenance tasks such as checking fluid levels or tire pressure at the beginning of each shift.
Assisted disabled passengers entering or exiting vehicles as necessary.
Maintained accurate logbook records including details of trips taken and income received during shift.
Adhered to company policies regarding cash handling procedures for fares collected from customers.
Assisted other drivers in need of help whenever possible.
Assisted police officers with investigations when required.
Followed safety rules to keep clean driving record with no accidents or incidents.
Cleaned vehicle regularly to maintain professional appearance.
Achieved consistently high customer scores due to exceptional service.
Maintained vehicle to maximize passenger satisfaction.
Appeared at designated appointments according to schedule.
Presented clean and sanitized vehicle to customers for utmost satisfaction.
Responded to specific locations at designated times to handle customer reservations.
Conferred with dispatch to meet schedule targets and incorporate changes.
Upheld high standards of professionalism and discretion when working with high-value clients.
Implemented marketing and other strategic plans to generate new business.
Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
Greeted passengers warmly and professionally and engaged in conversation.
Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
Learned and explained current area attractions, events and locations.
Marketed and promoted services actively and earned top fares in company.
Displayed active listening and offered positive resolutions to passenger concerns.
Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
Bus Operator
Metropolitan Transit Authority
Brooklyn, New York
09.2016 - 02.2024
Provided safe and reliable transportation for passengers to their destinations.
Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
Assisted disabled passengers with boarding and exiting the bus at designated stops.
Adhered to set schedules while operating buses safely along assigned routes.
Communicated route information to passengers during trips as needed.
Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
Monitored traffic conditions along assigned routes and adjusted speed accordingly.
Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
Inspected interior of bus after each trip for any lost items left behind by passengers.
Observed local laws and regulations governing public transportation operations throughout shifts.
Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
Performed pre-trip inspection and mechanical checks before scheduled run.
Obeyed DOT rules and regulations and local laws to maximize safety.
Learned and followed school transportation procedures.
Regulated heating, lighting and ventilating systems for passenger comfort.
Announced stops to passengers.
Stayed up to date with local roads, traffic patterns and speed limits.
Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
Provided courteous customer service at all times while interacting with riders and colleagues alike.
Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
Managed Care Coordinator
Metropolitan Jewish Health System
Brooklyn, New York
07.2014 - 10.2014
Called external vendors to order patients supplies
(Diapers, Gauze, Chucks etc.) Worked daily in clearing outstanding reports from various excel spreadsheets
Participated in weekly meetings with clinical coordinators/ managers/ directors about conversations with patients and the issues they were having with services in which we provided
Follow with patients on their delivery, sometime having to use a language line.
Service Coordinator
Greenkey Resources
New York, New York
01.2013 - 01.2014
Wrote outpatients and inpatients denial letters
Liaison between the Medical Management Department and the Claims Department making sure that the item(s)/Service(s) being denied were correct
Q&A from the Grievance and Appeal Department
Performed with other projects helping Med-surged manager
Participated in Town Hall meets once a month
Promoted care management to member and providers engaging in primary care in the community
Organized, integrate, modify, and document the resource necessary to support primary care
Entered Health Reimbursement Arrangement (HRA) in the company system
Mailed and monitor the physician sign order for doctor’s signature.
Brooklyn, New York
07.2012 - 01.2013
Non-Clinical Intake Coordinator
Personal Touch Home Health Services
Brooklyn, New York
11.2010 - 07.2012
Created new chart for patients enrolling into our services
Submitted a monthly census, to Director of Patients Service, of all the patients whom were/weren’t discharged from the hospitals or Rehabilitation centers
Faxed and emailed information to Home Health Aide vendors asking them to assign an Aide to the case and these are the hours
Home Health Aide vendors were asked to provide us with the certification and compliance documents of all the Aides assigned to our cases
Spreadsheets were created by vendors with aides names listed and certificate and compliance expiration dates
Calls were made to notified vendor’s coordinator when an Aide documents was out of compliance.
Team Coordinator
Visiting Nurse Regional
Brooklyn, New York
10.2005 - 11.2010
Worked as a Manage Long Term Coordinator (MLTC) requesting and receiving Physician Sign Orders from Nurses, Doctors, Hospitals and Rehabilitation centers
Scheduled referrals from the intake department to nurses for them to provide patients with home visits
Assisted department managers with events planning
(Blood Drive, Flu Shot, etc.) Assigned cases to nurses working on the weekends
Answered and direct calls.
Entrepreneur in Property Management
Self Employed Web
Brooklyn, New York
09.2004 - Current
Developed business plans and strategies for new product launches.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Handled resident complaints and expedited maintenance requests.
Analyzed industry trends to identify potential opportunities for growth.
Identified and secured strategic partnerships with vendors and suppliers.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Education
Masters Business Degree focus in Project Management -
Grand Canyon University
Bachelor of Technology in Mechanical Engineering and Technology -
New York City College of Technology
Associate of Applied Science in Mechanical Engineering Technology -
High school Diploma -
Science Skills High School
Skills
Safety Regulations
Passenger Assistance
Schedule Management
Regulatory Compliance
Dispatcher Communication
Outgoing and Friendly
Customer Service
Punctuality
Documentation And Reporting
Multitasking
Task Prioritization
Team Collaboration
Goal Setting
Problem-solving aptitude
Interpersonal Skills
Relationship Building
Excellent Communication
Analytical Thinking
Time management abilities
Professionalism
Adaptability
Self Motivation
Business Administration
Database Management
Contract Negotiation
Tenant relations
Business Development
Staff Management
Property Management
Valid [State Name] driver's license
Compliance Monitoring
Preventive Maintenance
Administrative Support
Marketing and Advertising
Reliability
Professional Work Experiences
Metropolitan Transit Authority, Brooklyn, New York, Bus Operator, 09/2016 - Present, Familiar with obeying all road regulations., Aware of how to maneuver a large vehicle., Safety, Security and Service is important., Avoid incidents or accidents., Reported to work before time to work., Operators are well trained professionals and are expected to act as such on duty and off duty.
Metropolitan Transit Authority, Brooklyn, New York, Bus Operator, 04/2015 - 12/2015, Familiar with obeying all road regulations., Aware of how to maneuver a large vehicle., Safety, Security and Service is important., Avoid incidents or accidents., Reported to work before time to work., Operators are well trained professionals and are expected to act as such on duty and off duty.
Brooklyn, New York, Unemployed, 10/2014 - 04/2015
Metropolitan Jewish Health System, Brooklyn, New York, Managed Care Coordinator, 07/2014 - 10/2014, Called external vendors to order patients supplies. (Diapers, Gauze, Chucks etc.), Worked daily in clearing outstanding reports from various excel spreadsheets., Participated in weekly meetings with clinical coordinators/ managers/ directors about conversations with patients and the issues they were having with services in which we provided., Follow with patients on their delivery, sometime having to use a language line.
Brooklyn, New York, Unemployed, 01/2014 - 07/2014
Greenkey Resources, New York, New York, Service Coordinator, 01/2013 - 01/2014, Wrote outpatients and inpatients denial letters., Liaison between the Medical Management Department and the Claims Department making sure that the item(s)/Service(s) being denied were correct., Q&A from the Grievance and Appeal Department., Performed with other projects helping Med-surged manager., Participated in Town Hall meets once a month., Promoted care management to member and providers engaging in primary care in the community., Organized, integrate, modify, and document the resource necessary to support primary care., Entered Health Reimbursement Arrangement (HRA) in the company system., Mailed and monitor the physician sign order for doctor’s signature.
Brooklyn, New York, Unemployed, 07/2012 - 01/2013
Personal Touch Home Health Services, Brooklyn, New York, Non-Clinical Intake Coordinator, 11/2010 - 07/2012, Created new chart for patients enrolling into our services., Submitted a monthly census, to Director of Patients Service, of all the patients whom were/weren’t discharged from the hospitals or Rehabilitation centers., Faxed and emailed information to Home Health Aide vendors asking them to assign an Aide to the case and these are the hours., Home Health Aide vendors were asked to provide us with the certification and compliance documents of all the Aides assigned to our cases., Spreadsheets were created by vendors with aides names listed and certificate and compliance expiration dates. Calls were made to notified vendor’s coordinator when an Aide documents was out of compliance.
Visiting Nurse Regional, Brooklyn, New York, Team Coordinator, 10/2005 - 11/2010, Worked as a Manage Long Term Coordinator (MLTC) requesting and receiving Physician Sign Orders from Nurses, Doctors, Hospitals and Rehabilitation centers., Scheduled referrals from the intake department to nurses for them to provide patients with home visits., Assisted department managers with events planning. (Blood Drive, Flu Shot, etc.), Assigned cases to nurses working on the weekends., Answered and direct calls.
References
Carmeica Bernard, 1(917) 771-8136
Lindon Richards, 1(917) 327-7556
Katty Furst, 1(347) 244-0991
Kristia Beaubrun, 1(347) 489-1667
Andrew Peck, 1(631) 871-5803
Languages
English
Professional
Affiliations
Enjoy Travelling
Playing Sports and Board Games
Building Strong Relationships
Working On Riddles
Timeline
Taxi Driver
Lyft
02.2024 - Current
Bus Operator
Metropolitan Transit Authority
09.2016 - 02.2024
Managed Care Coordinator
Metropolitan Jewish Health System
07.2014 - 10.2014
Service Coordinator
Greenkey Resources
01.2013 - 01.2014
07.2012 - 01.2013
Non-Clinical Intake Coordinator
Personal Touch Home Health Services
11.2010 - 07.2012
Team Coordinator
Visiting Nurse Regional
10.2005 - 11.2010
Entrepreneur in Property Management
Self Employed Web
09.2004 - Current
Masters Business Degree focus in Project Management -
Grand Canyon University
Bachelor of Technology in Mechanical Engineering and Technology -
New York City College of Technology
Associate of Applied Science in Mechanical Engineering Technology -