Michael Grant
Woodbridge,VA
Summary
Adept at ramp service and team leadership, my tenure at Swissport showcased my ability to streamline operations, significantly reducing damage claims and enhancing team efficiency. Leveraging strong problem-solving skills and a commitment to safety, I consistently ensure timely flight departures and uphold stringent safety standards. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Swissport
12.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Lead Maintenance Technician
Top Golf
06.2023 - 12.2023
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
- Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
Server Assistant
Texas Roadhouse
09.2021 - 07.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Education
High School Diploma -
C.D. Hylton High School
Woodbridge, VA06.2023
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Safety Procedures
- Customer Service
- Ramp Security
- Team Leadership
- Crew assistance
- Baggage Management
- Pushback and towing
- Baggage tag checks
- Vehicle operation
- Flexible Schedule
- Dependable and Responsible
- Security awareness
- Cargo Handling
- Airfield Safety Regulations
- Aviation regulations
- Weight/balance loading
- Airport Layout Familiarity
- Workload Management
- Inclement Weather Tolerance
- Quality Control
- Live Cargo Handling
- Hazardous Materials Handling
- Hazardous Materials
- Ramp Checklist Completion
- Corporate policies
- Equipment Inspection
- Adherence to Policies
- Willing to Learn
- Lifting and sorting
- Safety Precautions
- Health and safety compliance
- Forklift Operations
- Physical Strength and Stamina
- Visual Inspection
- Damage Prevention
- OSHA Compliance
- Truck loading and unloading
- Decision-Making
- Cargo Security
Timeline
Ramp Agent
Swissport
12.2023 - Current
Lead Maintenance Technician
Top Golf
06.2023 - 12.2023
Server Assistant
Texas Roadhouse
09.2021 - 07.2022
High School Diploma -
C.D. Hylton High School