Michael Grant
Green Bay,WI
Summary
Seasoned District Manager with a proven track record in multi-unit leadership and performance oversight honed at companies like Advance Auto Parts, True Value, Dick's Sporting Goods, and JCPenney. Expert at driving operational excellence and strategic initiatives while delivering superior customer service. Demonstrated ability to lead and motivate teams to consistently meet and exceed targets.
Overview
32
32
years of professional experience
Work History
District Manager
Advance Auto Parts
07.2023 - 12.2023
- Provided leadership guidance to 12 store managers on how to best operate their respective stores while corporate goals.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures, and loss prevention guidelines.
- Executed performance management processes to set up employees for success.
District Manager
Qualheim's True Value
10.2020 - 06.2023
- Provided leadership, merchandise, and operational direction for 6 stores with 130 employees and $39M in sales volume.
- Designed and implemented employee handbook, employee training and development program, and created position profiles.
- Created and implemented a store manager bonus program.
- Actively developed additional store sites.
- Acted as a conduit between owner and retail tenants.
- Provided leadership guidance to store managers.
- Identified and assessed strengths and opportunities to maximize employee potential.
General Manager
JCPenney
08.2017 - 09.2020
- Provided leadership for multiple stores with 150+ employees and $30+M in sales volume.
- Developed several associates into exempt leadership roles.
- Leader of regional talent and customer service teams.
- Improved physical inventory results 46%, improved customer service metrics to exceed company standard by 31%, and improved associate turnover by 165%.
- Provided coaching and mentoring support for employees at all levels of the organization.
Multi-Unit General Manager
Dick's Sporting Goods
03.2016 - 08.2017
- Provided leadership to 5 stores, on an interim basis, with 200+ employees and $65M+ in sales volume.
- Motivated team members by setting achievable goals that encouraged growth and development.
- Analyzed sales trends, identified areas in need of improvement, and developed strategies to maximize profits.
Various Roles
Shopko Stores Operating Co. LLC
05.2005 - 03.2016
- Multi-Unit Leader for 3 years of up to 11 stores with $98+M in sales volume.
- Traveled across 5 states, as a corporate auditor, for two years.
- Leadership role in start-up of new concept stores, including space planning, merchandise layout, Executive AD review, and company representative in the Green Bay Chamber of Commerce.
- Coached and developed over 20 teammates into advanced exempt leadership roles at the field and corporate level.
- Led a Top 5 sales volume store for 4 years.
- Received company award for top NPS score two years in a row.
Store Manager
Bed Bath & Beyond
04.2003 - 03.2005
Owner/President
Apex Floor Maintenance
02.1998 - 04.2003
Store Manager
Walgreens
07.1991 - 02.1998
Skills
- Strategic Planning
- Customer Service
- Goal Setting and Performance Metrics
- Multi-unit management
- Leadership Development
- Project Management
Timeline
District Manager
Advance Auto Parts
07.2023 - 12.2023
District Manager
Qualheim's True Value
10.2020 - 06.2023
General Manager
JCPenney
08.2017 - 09.2020
Multi-Unit General Manager
Dick's Sporting Goods
03.2016 - 08.2017
Various Roles
Shopko Stores Operating Co. LLC
05.2005 - 03.2016
Store Manager
Bed Bath & Beyond
04.2003 - 03.2005
Owner/President
Apex Floor Maintenance
02.1998 - 04.2003
Store Manager
Walgreens
07.1991 - 02.1998