Michael Graves
Nampa,ID
Summary
Dynamic leader with proven expertise in store operations and team leadership, honed at Oreilly Auto Parts. Excelled in customer service and inventory management, significantly enhancing store efficiency and client satisfaction. Skilled in mentoring with a knack for problem-solving, consistently meeting tight deadlines through exceptional planning and team coaching. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Oreilly Auto Parts
04.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Construction Foreman
R and M Mechanical
01.2012 - 01.2014
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Consistently met deadlines under pressure through diligent time management abilities.
Education
High School Diploma -
Centennial High School
Meridian, ID06.1995
Skills
- Customer Service
- Problem-Solving
- Store operations
- Training and mentoring
- Team leadership and coaching
- Inventory Management
- Sales expertise
Timeline
Store Manager
Oreilly Auto Parts
04.2014 - Current
Construction Foreman
R and M Mechanical
01.2012 - 01.2014
High School Diploma -
Centennial High School
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