Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Hobbies
Languages
Timeline
Generic

Michael Gray

Fayetteville,NC

Summary

Proven team player and efficient multitasker. Excelled at Starbucks by enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Adeptly managed high-volume periods, demonstrating outstanding time management and hospitality service expertise. The approach significantly contributed to a positive and productive team environment. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Teacher's Assistant

University Of North Carolina At Pembroke
2024.04 - 2024.05
  • Assisted in the development of individualized education plans to meet diverse learning needs.
  • Monitored 10 students' progress, providing feedback that contributed to improvement in academic performance .
  • Assessed the developmental needs and different ways students with varied exceptionalities such as Learning Difficulties, Autism, and ADHD for an Introduction to Exceptional Children's Education Course. This was not an employed position as it was primarily for Field Experience for the course

Barista

Starbucks
2022.07 - 2023.08
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting 40 customers per day with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Arts - High School Teaching

University of North Carolina At Pembroke
Pembroke, NC
05.2028

High School Diploma -

Terry Sanford High School
Fayetteville, NC
06.2022

High School Diploma -

St. George's College
Kingston, JA
07.2019

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Cleanliness
  • Excellent memory
  • Multitasking Abilities
  • Hospitality service expertise
  • Fluent in French
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail

Accomplishments

    Maintained with a 4.0 GPA

    Certified to speak French Internationally

Affiliations

  • Black and African American Heritage Committee
  • Hispanic/Caribbean Heritage Comittee
  • Gender Equity and Inclusion Comittee
  • Neurodivergent and Disabled Committee

Hobbies

Cooking and Baking have been a newfound joy for me; I recently got into cooking and baking for personal reasons and have gotten comfortable preparing a  dishes. I have learned so much about how to be more efficient in the kitchen and implement attention to detail and precision in all aspects of my life. It has made me more mindful of what I eat and how to prepare them. Reading and Watching TV have always been a passion of mine, I enjoy genres such as horror, fantasy, science fiction, and thrillers. My favorite book and television series is Game of Thrones or The Song of Ice and Fire by George R.R. Martin. I try to incorporate journaling and writing poetry as it allows me to keep myself organized and plan for certain tasks/events ahead of time to avoid burnout and stress.

Languages

French
Professional Working
English
Native or Bilingual

Timeline

Teacher's Assistant

University Of North Carolina At Pembroke
2024.04 - 2024.05

Barista

Starbucks
2022.07 - 2023.08

Bachelor of Arts - High School Teaching

University of North Carolina At Pembroke

High School Diploma -

Terry Sanford High School

High School Diploma -

St. George's College
Michael Gray