Michael Green
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Working towards Network + Certification and Masters degree in IT Management
Overview
4
4
years of professional experience
Work History
Technical Support Technician
MaxxSouth
02.2020 - 08.2020
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Addressed and resolved routine user issues
- Responded promptly to all incidents and requests after effectively analysis and documentation
- Managed workstation functionality through proper setup, configuration, and testing
- Educated customers on simple methods to solve common software and hardware issues
- Monitored and responded to tickets using [Software] system.
Technical Support Technician
NRTC
08.2020 - 03.2021
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Addressed and resolved routine user issues
- Responded promptly to all incidents and requests after effectively analysis and documentation
- Managed workstation functionality through proper setup, configuration, and testing
- Monitored and responded to tickets using [Software] system
- Implemented remote troubleshooting techniques to solve common software and hardware issues.
Team Lead
Road & Rail Services
07.2021 - 11.2021
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Elevated team performance with expert training and mentoring of new associates
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Assessed team work spaces, identified safety concerns and removed hazards
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Coached new employees struggling with specific tasks.
Assembly Line Worker
Caterpillar
10.2023 - Current
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Security Officer
Inner Parish Security Corporation
10.2022 - Current
- Documented daily activities and notable incidents with detailed reports
- Identified security concerns by monitoring CCTV feeds of building and grounds
- Drafted concise yet detailed incident reports detailing security breaches or conflicts
- Permitted authorized persons to enter property upon identity verification
- Defused conflicts using de-escalation and crisis management techniques
- Prepared detailed, accurate written incident reports
- Investigated disturbances, alarms and unusual activities
- Shared precise information via radio or telephone equipment.
Member
Mazda Toyota Manufacturing
11.2021 - 05.2022
- Kept equipment working properly with regular inspections and maintenance
- Boosted team efficiency by learning all roles and rotating through positions
- Worked within safety protocols, company policies and OSHA regulations
- Completed assigned tasks under minimal supervision and to desired standard.
Education
Bachelor of Science (B.S, Information Technology) -
Colorado Technical University
Skills
- Computer hardware
- Diagnosis
- Documentation
- Microsoft Office
- Troubleshooting
- Equipment Operation
- Materials Management
- ITIL Processes
- Ticketing Systems
- Database Management
- Technical Documentation
- Printer Maintenance
- Wireless Networking
- Performance Monitoring
- Incident Management
- Hardware Configuration
- Application Support
- System Diagnostics
- Security Protocols
- SOP Adherence
Affiliations
- Regular Church attendance
- Powerlifting
Honors Awards
Army Accommodation Medal - US Army
Timeline
Assembly Line Worker
Caterpillar
10.2023 - Current
Security Officer
Inner Parish Security Corporation
10.2022 - Current
Member
Mazda Toyota Manufacturing
11.2021 - 05.2022
Team Lead
Road & Rail Services
07.2021 - 11.2021
Technical Support Technician
NRTC
08.2020 - 03.2021
Technical Support Technician
MaxxSouth
02.2020 - 08.2020
Bachelor of Science (B.S, Information Technology) -
Colorado Technical University
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