Michael Green
Levittown,NY
Summary
Motivated U.S. Army Veteran with over 10 years experience in the forestry field. Strong values and management practices with expertise in project management as well as budget management. Very strong Government relationships with local municipalities. Willing to work long hours on any and all basis. Through past experiences I have the ability to recognize unusual work conditions and take actions to correct them accurately. Vast knowledge in state, federal and local regulations for vegetation management projects. Experienced in customer relations and the importance of positive transactions with consumers.
Overview
15
15
years of professional experience
Work History
Pre-Checker Line Clearance
Asplundh Tree Expert
01.2019 - Current
- Aided in training new employees, sharing best practices for safe, efficient job performance.
- Facilitated smooth communication between management and crew members regarding operational updates or concerns.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Collaborated with crew members to streamline workflow and improve overall project efficiency.
- Identified issues and developed solutions to improve circuit reliability.
- Maintained safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, while on storm hardening and emergency response during major and minor storms.
- Collaborated with other departments to ensure accuracy of all ongoing projects
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Developed solid rapport with customers, fostering trust through friendly interaction and reliable service.
- Worked closely with municipal/public officials as a representative of PSEGLI Vegetation management program.
- Proficient in distribution/transmission line survey and line clearance requirements.
Guest Services Supervisor
Nassau Coliseum
01.2017 - 03.2020
- Managed a team of guest service employees at entertainment facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
- Reviewed upcoming events and planned for expected challenges.
- Set and managed policies for concierge services and guest relations.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Fostered a positive work environment by recognizing employee achievements through incentive programs or employee-of-the-month awards.
- Hired, trained and managed team of 67 Guest Services Representatives successfully.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Trained junior team members in customer service strategies and property policies.
- Facilitated open lines of communication between management and staff members through regular one-on-one meetings or performance evaluations.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Project Manager
WoodValley Tree Solutions
10.2012 - 12.2018
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss job cost estimates, schedules and conflicts.
- Demonstrated strong communication and interpersonal skills with customers and contractors on site.
- Maintained project budgets.
- Efficient in microsoft excel and spreadsheet.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Self-motivated, with a strong sense of personal responsibility.
Foreman/Customer Service Representative
Brandywine Tree Service
08.2009 - 09.2012
- Scheduled job assignments for staff to monitor progress and performance.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Provided feedback to workers on job performance and safety procedures.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
- Evaluated and updated safety protocols to reduce risks on trim and extraction sites.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and courteously
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently.
Education
No Degree - Digital Arts
Nassau Community College
Garden City, NYSkills
- Accuracy and Precision
- Customer Service
- Data Entry
- Understanding of transmission and distribution
- Experienced in line clearance
- Dependable and Responsible
- Analytical and Critical Thinking
- MS Office
- Calm Under Pressure
- Excellent Communication
- Cultural Awareness
- Project Planning
- Conflict Resolution
Accomplishments
Awarded Presidential Unit Citation while in U.S. Army
Awarded Soldier of the mission while performing security for POTUS.
Awarded U.S. Army NYS Human Service Medal
Currently preparing for ISA Certification
Supervised team of 85 staff members.
Timeline
Pre-Checker Line Clearance
Asplundh Tree Expert
01.2019 - Current
Guest Services Supervisor
Nassau Coliseum
01.2017 - 03.2020
Project Manager
WoodValley Tree Solutions
10.2012 - 12.2018
Foreman/Customer Service Representative
Brandywine Tree Service
08.2009 - 09.2012
No Degree - Digital Arts
Nassau Community College