Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Michael Greene

Crestwood,IL

Summary

Veteran Restaurant General Manager/Director with hands-on experience in all areas of restaurant sales/operations Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Resourceful and adaptable operator with 12+ years of experience in financial oversight, scheduling, profit and loss, development and process improvements. Team-oriented leader with expertise in employee engagement, & customer relations. Accomplished transportation and distribution management professional specializing in program management and strategic planning. Talent for transforming operations and increasing revenue. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Management

Dave & Buster's (Main Event)
10.2023 - Current
  • Gained exposure to various aspects of operations management, including supply chain management, logistics planning, and process improvement techniques.
  • Created annual review plans in collaboration with management.
  • Led work paper management system, trial balance and database management by performing as subject matter expert.
  • Provided status reports to management.
  • Streamlined administrative tasks such as lease renewals, rent collection tracking, and vendor contract management using property management software systems.
  • Maintained and updated influencer relationship management workflow.
  • Maintained comprehensive records of employee performance, providing constructive feedback and facilitating professional development opportunities.
  • Fostered a culture of continuous learning within the organization by encouraging employees to participate in relevant training programs or workshops aimed at enhancing their skills sets and overall professional growth opportunities availability.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Store Operator

Barracos Pizza Inc
03.2020 - 10.2023
  • Approved regular payroll submissions for employees.
  • Increased Sales YOY 9%.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
  • Improved store efficiency by streamlining inventory management processes.
  • Reduced shrinkage by implementing strict loss prevention measures and conducting routine audits.
  • Managed supply chain effectively to ensure adequate stock levels during peak seasons.

Director of Operations/Human Resources

UFCGYM
07.2018 - 12.2020
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Owner/Operator

The Spot Bar & Grill
10.2016 - 03.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.

Education

High School Diploma -

H.L Richards
Oak Lawn, IL
06.2009

Skills

  • Store Displays
  • Mathematical Calculation and Reasoning
  • Staff Training
  • Time Management
  • Policy Development and Enforcement
  • Retail Merchandise Quality Standards
  • Disciplinary Enforcement
  • Customer Relations
  • Financial Operations Management
  • Pricing Strategies
  • Customer Response
  • Product Merchandising
  • Operational Efficiency and Safety
  • Talent Development
  • Profit and Loss Analysis
  • Quality Management Systems
  • Team Management
  • Quality Management
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Strategic Planning
  • People Management
  • Operations Management
  • Qualitative Analysis
  • Securities Safekeeping
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Websites

Accomplishments

  • Recruited 6 successful new managers within one year.
  • Managed a store that exceeded company expectations in every category during all 4 quarters of the year.
  • Achieved the #2 national store ranking within 2 years.
  • Supervised sales team to monitor sales activity and goal achievement on a daily basis.
  • Supervised team of 100+ staff members.

Timeline

Management

Dave & Buster's (Main Event)
10.2023 - Current

Store Operator

Barracos Pizza Inc
03.2020 - 10.2023

Director of Operations/Human Resources

UFCGYM
07.2018 - 12.2020

Owner/Operator

The Spot Bar & Grill
10.2016 - 03.2020

High School Diploma -

H.L Richards

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