Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael A. Greene

New Hyde Park,NY

Summary

Dynamic professional with exemplary leadership and interpersonal skills, honed at InterContinental Hotel Times Square. Proven ability to enhance guest relations and ensure safety through vigilant security enforcement. Recognized for effectively resolving customer inquiries and fostering strong relationships, contributing to a welcoming environment and seamless service delivery.

Overview

26
26
years of professional experience

Work History

Doorman

InterContinental Hotel Times Square
New York, NY
04.2012 - Current
  • Provide courteous amiable service to a diverse population of guests this 600-room upscale Hotel.
  • Greet guest, maintain a welcoming environment and assist with arrival and departure.
  • Assist guests with information on tourist locations, directions to specified locations and recommendations for outings including fine dining, theater and concerts.
  • Always maintain a neat appearance and professional attitude.
  • Attentive to detail in providing all transportation request.
  • Enforce security measures and policies to ensure guest and building safety.
  • Responsive and have the ability to think on the fly during any situation and contact emergency services personal as deemed necessary.
  • Answer phone, direct calls and respond to guest inquiries, special requests and complaints.

Personal Trainer

Equinox
Scarsdale, NY
01.2015 - 01.2016
  • Created individualized workout routines based on member fitness level.
  • Trained clients effectively and built a dynamic customer relationship, which cut learning time in half.
  • Maintained scheduling time for all clients.
  • Providing information or resources on general fitness and health issues.
  • Checking and recording clients progress, using methods such as heart rate and levels of body fat.
  • Motivated the staff to work as a team to generate more consultations and clients.

Personal Trainer

New York, NY
01.2007 - 04.2012
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Maintain files detailing personal fitness regimens, records and contracts in newly implemented system to keep all client’s information current.
  • Communicated with clients to determine goals and perform client assessments.
  • Perform competitive market analysis to identify opportunities for business growth.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Freelance

Doorman

Four Season Hotel
New York, NY
03.1999 - 01.2007
  • Assist guest with check in and check out services, respond to guest inquiries.
  • Maintained pristine condition of the entrance and lobby area.
  • Greeted visitors pleasantly upon entering and exiting the hotel and provided immediate assistance.
  • Offered guests details regarding hotel’s amenities, local arts and culture, nightlife, dining options, attractions and museums. Received and process incoming and outgoing guest packages from delivering carriers.
  • Received and processed incoming and outgoing guest packages from delivering carriers.
  • Assisted guest with luggage during arrivals and departures and provided transportation request.
  • Park guest cars in the hotel allocated areas.
  • Direct traffic to ensure the hotel entrance is not obstructed in any way.
  • Ensure a safe environment for guest and employees observing surroundings and individuals by maintaining a physical presence while simultaneously engaging with guest and resolving customers issues.

Education

Bachelor of Science - Healthcare Administration

St. John’s University
Queens, NY
05.1995

Skills

  • Exemplary leadership, organizational and interpersonal skills, having dealt with a diversity of professionals, guests and staff members
  • Highly motivated and detail-directed problem solver
  • Ability to work under pressure and efficient in completing work assignment
  • Proven ability to work in unison with staff handling variety of responsibilities
  • Demonstrated empathy and patience
  • Guest relations
  • Emergency response
  • Transportation coordination
  • Security enforcement
  • Customer inquiries
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Professional demeanor
  • Effective communication
  • Relationship building
  • Parking management
  • Complaint handling
  • Service request coordination
  • Baggage management
  • Fire safety
  • Professional appearance
  • Decision-making
  • Honest and dependable
  • Vigilant and watchful

References

Available upon request.

Timeline

Personal Trainer

Equinox
01.2015 - 01.2016

Doorman

InterContinental Hotel Times Square
04.2012 - Current

Personal Trainer

01.2007 - 04.2012

Doorman

Four Season Hotel
03.1999 - 01.2007

Bachelor of Science - Healthcare Administration

St. John’s University

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Michael A. Greene