Summary
Overview
Work History
Skills
Timeline
Generic
Michael Greene

Michael Greene

Crestwood,United States

Summary

Experienced Director/Operator with 16 years of leadership and business development experience. Currently driving operational excellence across diverse businesses. Skilled in managing and inspiring teams of over 250 members, including 30+ managers, resulting in substantial sales growth and enhanced financial performance. Known for exceptional leadership abilities and commitment to team growth, fostering a collaborative and high-performing work environment. Eager to apply expertise in operational management and strategic planning to an organization that prioritizes growth and innovation. Proven track record of seamlessly overseeing all aspects of business operations.

Overview

16
16
years of professional experience

Work History

Senior Director of Operations

JLL, Jones Lang LaSalle
05.2025 - Current
  • Defined, implemented, and revised operational policies and guidelines.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Store Operator

Dave & Buster's (Main Event)
09.2023 - 05.2025
  • In the role of Store Operator at Main Event Entertainment, effective leadership and management of a large team have been pivotal in driving operational success. Responsibilities include overseeing daily operations, ensuring customer satisfaction, and implementing business strategies that enhance performance and profitability. A strong focus on team development fosters a positive work environment that encourages collaboration and high standards.
  • Supervised a diverse team of over 250 members, including more than 30 managers, ensuring efficient operations and a supportive workplace.
  • Recognized as GM Accelerator of the Year for exceptional leadership and management skills.
  • Achieved significant sales increases through strategic marketing initiatives and effective team management.
  • Managed Profit and Loss (P&L) statements, making data-driven decisions to optimize financial performance.
  • Implemented training programs to develop team skills and enhance customer service delivery.

General Manager

Barracos INC
01.2021 - 09.2023
  • Developed and implemented a strategic business plan that resulted in a 4% increase in revenue.
  • Operated business wall to wall, managed 100+ team members, 15+ managers, handled all in/outs of business including P&L.
  • Maintained and controlled EBITDA to ensure bottom dollar increases & profits made.
  • Maintained all inventory, purchasing, payroll, & HR.
  • Developed a customer service program that improved customer satisfaction by 13%, resulting in higher retention and referrals.
  • Built and managed a high-performance team that achieved all key performance indicators.
  • Established and maintained strong relationships with business partners to identify new opportunities and drive growth.
  • Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty.

Director Of HR/Customer Relations

UFCGYM
07.2018 - 01.2021
  • Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations.
  • Overseen directly all 280+ employees, 4 Directors, & 6 General Managers.
  • Negotiated payment terms with customers that resulted in improved customer relations and an additional 100% of invoices being paid on time.
  • Handled all payroll operations of the business.
  • Managed & handled all wall to wall operations including payroll, HR, inventory, ordering, purchasing and expenses.
  • Established a compensation system that was competitive in the marketplace and attracted top talent.
  • Developed and implemented a comprehensive employee engagement survey that identified key areas for improvement in the workplace.

Owner/Operator

The Spot Bar N Grill
01.2018 - 03.2020
  • Founded & Operated full service bar & restaurant wall to wall.
  • Established a full service menu that lead to 100K in sales in first year of business.
  • Operated business wall to wall including payroll, inventory, ordering, purchasing, also maintained and handled P&L to control EBITDA.
  • Established a corporate culture of open communication and collaboration.
  • Created a budget that balanced income and expenses for the next fiscal year.
  • Negotiated a successful merger with another company, creating a larger and more profitable business.

Owner/Operator

GreenGuyzConsulting LLC
01.2012 - Current
  • Senior Consultant to Bars/Restaurants
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Management

115 Bourbon Street
08.2009 - 01.2018
  • Facilitated group sessions to teach social skills, anger management, and stress management.
  • Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings.
  • Advised management on performance management and employee relations issues, resulting in improved working relationships.
  • Trained and supervised new bar staff on menu items, customer service, and safety protocols.
  • Maintained a clean and organized bar, ensuring compliance with health and safety regulations.
  • Improved the bar's efficiency by streamlining the ordering and delivery process.
  • Developed and implemented a system for tracking and managing customer feedback.
  • Developed and maintained a system for tracking and managing health and safety compliance.
  • Developed and maintained a system for tracking and managing employee performance.

Skills

  • Analytical reasoning
  • Detail-oriented approach
  • Effective time management
  • Effective team collaboration
  • Committed to excellence
  • Good time management
  • Active Listening
  • Microsoft PowerPoint
  • Self-motivation
  • Flexibility and Adaptability
  • Leadership Skills
  • Creativity
  • Critical thinking and problem solving
  • Leadership and Teamwork
  • Fast Learner
  • Ability to Multitask
  • Decision Making
  • Time Management
  • Effective Time Management
  • Ability to Work Under Pressure
  • Microsoft Excel
  • Ability to Work in a Team
  • Communication
  • Team Leadership
  • Business Development
  • Operational Management
  • Sales Growth
  • Customer Satisfaction
  • Organizational strategy development

Timeline

Senior Director of Operations

JLL, Jones Lang LaSalle
05.2025 - Current

Store Operator

Dave & Buster's (Main Event)
09.2023 - 05.2025

General Manager

Barracos INC
01.2021 - 09.2023

Director Of HR/Customer Relations

UFCGYM
07.2018 - 01.2021

Owner/Operator

The Spot Bar N Grill
01.2018 - 03.2020

Owner/Operator

GreenGuyzConsulting LLC
01.2012 - Current

Management

115 Bourbon Street
08.2009 - 01.2018