MICHAEL GREENE
Operations Manager
Bend,OR
Summary
Dynamic operations and project management professional with experience in human resources and facilities management. Proven leadership abilities, complemented by strong team management, decision making, and organizational skills, consistently drive successful outcomes in diverse environments. Expertise includes coordinating recruitment efforts, conducting interviews, processing background checks, client relations, revenue management, operational oversight, and fostering employee development through effective training and evaluation. A commitment to continuous improvement and adaptability ensures a proactive approach to challenges, while advanced communication skills and proficiency in software tools such as Excel and Microsoft Office enhance overall productivity and collaboration.
Overview
13
13
years of professional experience
Work History
Professional Cleaner
Self-Employed
05.2023 - Current
- Prioritized tasks effectively to enhance productivity and meet critical deadlines.
- Ensured accuracy and clarity in all documentation by meticulously checking details.
- Facilitated clear and empathetic communication with clients to foster trust and understanding.
- Implemented organizational strategies that streamlined processes and improved workflow efficiency.
- Executed proper sanitization techniques to maintain a safe and hygienic environment for clients and staff.
Operations Manager
Farm Stand
08.2020 - 04.2023
- Lead a dynamic team to achieve project goals while fostering collaboration and communication among staff members.
- Managed inventory processes to optimize stock levels and reduce waste, ensuring seamless operations.
- Oversaw budget allocations to align expenditures with strategic objectives and maximize resource efficiency.
- Formulated innovative sales strategies that enhanced market penetration and revenue growth.
- Cultivated strong customer engagement through personalized service and proactive relationship management.
- Facilitated staff training programs that enhanced team skills and improved overall performance.
Operations Manager
Kidsports
10.2018 - 07.2020
- Facilitated with school districts for security access to different facilities, to allow staff access and organize activities.
- Directed team leadership initiatives that fostered collaboration and boosted morale among team members.
- Implemented process improvement strategies that streamlined operations and increased efficiency.
- Generated comprehensive reports regarding incidents, events, and important business matters.
- Established operational objectives and delegated assignments to subordinate managers.
- Processed background checks for all seasonal, part-time, full-time employees, and volunteers.
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created/maintained employee handbook for three departments.
- Maintained tracking of employee’s time sheets for human resources records.
- Responsible for documenting all approved employees and volunteers in excel spreadsheets for verification.
- Managed multiple departments including equipment room, facilities, and gym supervisors.
- Oversaw day-to-day operations across three departments in the office and in the field.
- Coordinated staff members at multiple event locations for all weekly events.
- Developed and implemented policies/rules pertaining to volunteers and staff.
- Recruited qualified staff personnel to successfully thrive in the field and in the office.
- Conducted interviews with human resources for multiple departments to accommodate seasonal, part time, and full-time employment opportunities.
- Trained seasonal, part-time, and full-time staff members.
- Facilitated staff training sessions to enhance team competencies and improve overall performance.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs, and offerings.
Maintenance/Construction
KM Maintenance and Construction
10.2017 - 04.2018
- Assisted installing sub-flooring, windows, doors, locks, dry wall, and interior/exterior trim.
- Experience with interior/exterior paint, in both commercial and private homes.
- Capable of painting with sprayers or brushes as well as adding texture to surfaces.
- Performed maintenance of minor electrical and plumbing.
- Performed routine repairs when necessary.
Project Manager
Lane Douglas Construction, Inc.
03.2016 - 10.2017
- Lead a diverse team to achieve project goals while fostering a collaborative environment.
- Oversaw budget management to ensure optimal allocation of resources and adherence to financial guidelines.
- Coordinated project management efforts to deliver initiatives on time and within scope.
- Implemented process improvements that enhanced operational efficiency and reduced redundancies.
- Allocated resources strategically to maximize productivity and meet project needs effectively.
- Facilitated stakeholder communication to ensure alignment and transparency throughout project life cycles.
Sales/Technician
Terminix Pest Control
12.2012 - 03.2016
- Successful pest control technician for over 200 customers, and leading salesman for the entire Northwest division for six consecutive months.
- Increased customer base through referrals, inbound leads, emails, and phone calls.
- Performed sales meetings with new and existing customers to upsell numerous products.
- Monitored customer feedback to devise business strategies and determine product improvements for better customer experiences.
- Maintained monthly inventory and supply orders.
- Processed multiple forms of payment directly from customers to keep accounts current.
- Tracked daily assignments, attendance, and completion via handheld device.
- Communicated with the call center regarding scheduling and logistics.
- Trained new employees in all aspects pertaining to customer service, sales, chemical applications, and customer retention.
- Obtained my Oregon state commercial and residential applicator license.
Education
Business, Psychology
Western Oregon University
Monmouth, OR06-2005
High School Diploma -
Sisters High School
Sisters, OR06-2002
Skills
- Team Leadership
- Decision Making
- Operational Oversight
- Business Development
- Financial Accountability
- Revenue Management
- Client Relations
- Customer Service
Timeline
Professional Cleaner
Self-Employed
05.2023 - Current
Operations Manager
Farm Stand
08.2020 - 04.2023
Operations Manager
Kidsports
10.2018 - 07.2020
Maintenance/Construction
KM Maintenance and Construction
10.2017 - 04.2018
Project Manager
Lane Douglas Construction, Inc.
03.2016 - 10.2017
Sales/Technician
Terminix Pest Control
12.2012 - 03.2016
Business, Psychology
Western Oregon University
High School Diploma -
Sisters High School