Brian Nutting

• Developed strong client relationships through consistent communication and exceptional customer service.
• Resolved customer complaints in a professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Hired, trained, and supervised a team of service staff members to meet business goals.
• Managed a team of technicians, ensuring the timely completion of projects and high-quality workmanship.
• Analyzed service reports to identify areas of improvement.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns quickly and professionally, which would encourage trust and loyalty among clientele.
• Produced accurate customer estimates and articulated charges to customers to minimize complaints.

Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• I talked with drivers and personnel to coordinate the timely delivery of goods and materials.
• Directed the dispatching, routing, and tracking of 5 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.