Michael Greer
Chicago,IL
Summary
Proactive Line Service Manager with extensive experience in team management and customer relations. Adept at addressing issues head-on, implementing corrective actions, and fostering a culture of excellence. Skilled in operational efficiency, staff training, and enhancing communication to achieve organizational goals.
Professional with strong background in aviation services, ready to excel in managing line operations. Skilled in coordinating team efforts and ensuring seamless service delivery. Known for adaptability, reliability, and focus on achieving tangible results. Proficient in operational oversight, safety protocols, and customer service management.
Overview
12
12
years of professional experience
Work History
Line Service Manager
B Coleman Aviation
03.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Fueling Supervisor
Swissport Fueling
01.2013 - 03.2021
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
High School Diploma -
Brother Rice
Chicago, IL04-2011
Skills
- Decision-making capabilities
- Workload prioritization
- Recordkeeping and documentation
- Operational Efficiency
- Staff Training and Development
- Team Management
- Employee Relations
- Positive Attitude
- Teamwork and Collaboration
Timeline
Line Service Manager
B Coleman Aviation
03.2021 - Current
Fueling Supervisor
Swissport Fueling
01.2013 - 03.2021
High School Diploma -
Brother Rice
Similar Profiles
Carrie HollcroftCarrie Hollcroft
Post Closer at Coleman & Coleman, PLCPost Closer at Coleman & Coleman, PLC
Bryan De LeonBryan De Leon
Private Home Tutor at Coleman CreationsPrivate Home Tutor at Coleman Creations
Kamaljeet KaurKamaljeet Kaur
Dietary Aide at Coleman Care CentreDietary Aide at Coleman Care Centre