Michael Griff
Tarpon Springs,FL
Summary
Results-driven supervisor with a strong focus on team leadership and exceptional customer service. Expertise in training staff, implementing safety protocols, and resolving complaints to enhance guest experiences.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Supervisor Property Operations
Innisbrook, A Salamander Golf & Spa Resort
Palm Harbor, Florida
10.2015 - 06.2026
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations in high-volume resort environment.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints promptly to maintain positive experiences.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented safety protocols to maintain a secure work environment.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Associate of Applied Science - Nursing
Quincy College of Nursing
Quincy, Ma 09.1999 - 08.2001
Skills
- Team supervision
- Employee training
- Safety protocol implementation
- Customer resolution
Timeline
Supervisor Property Operations
Innisbrook, A Salamander Golf & Spa Resort
10.2015 - 06.2026
Associate of Applied Science - Nursing
Quincy College of Nursing
09.1999 - 08.2001