Michael Griffin
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Corporal | Training Coordinator
Bizaan Holdings DBA: Bizaan Security
09.2023 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Security Officer
VIA Police Department
05.2023 - 09.2023
- Conduct routine patrols, monitor and secure premises, respond to incidents, and ensure the safety of individuals within the assigned area.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
Commissioned Security Officer
Texas United Security Services
10.2022 - 05.2023
- Enforce security protocols, conduct thorough security checks, and interact professionally with clients
- Provide excellent customer service while ensuring a safe environment.
- Checked identification of persons entering and exiting facility to eliminate underaged visitors.
Customer Service Representative
Citi Bank
02.2022 - 05.2023
- Resolve customer inquiries, and provide personalized financial services
- Collaborate with team members to enhance customer satisfaction While actively listening to customers concerns.
- Answered constant flow of customer calls with minimal wait times.
EMT-Basic
Allegiance Mobile Health
06.2022 - 01.2023
- Administer prehospital emergency care, respond to medical emergencies, and transport patients safely
- Collaborate with healthcare professionals to ensure efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Security Officer
County Wide Protection
07.2022 - 09.2022
- Provided unarmed security services, conducted access control, and maintained a vigilant presence
- Responded to incidents promptly and effectively.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Police Clerk
City Of Natalia Police Department
02.2021 - 05.2022
- Managed records, assisted in administrative tasks, and ensured the smooth operation of police department processes.
- Answered phone and provided assistance to callers under supervision of Police Chief.
- Observed CJIS Polices related to strict confidentiality guidelines to properly secure information and data.
EMT-Basic
Acadian Ambulance
09.2021 - 02.2022
- Provided prehospital basic life support care, transported sick and injured, and adhered to local, state, and national standards of practice.
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Medical Supervisor
BPL Plasma
06.2021 - 07.2021
- Conducted donor physical screenings, managed donor reactions, and ensured the safety of the plasma donation process.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
Pediatric Emergency Room Technician
Methodist Children's Hospital
05.2021 - 06.2021
- Obtained vital signs, performed simple medical procedures, and assisted in safe patient handling in the emergency department.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Hospital Security Officer
CHI - Bergan Mercy
02.2021 - 03.2021
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
EMT-Basic
Midwest Medical
05.2018 - 09.2020
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Emergency Room Technician
Mercy Medical Center
06.2020 - 08.2020
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Hospital Security Dispatcher
Methodist Healthcare St. Louis Park
02.2020 - 04.2020
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Air Medical Communications Specialist
Air Methods
05.2019 - 10.2019
- Dispatched and coordinated emergency medevac teams according to high-priority calls.
- Recorded and tracked emergency scene and inter-facility requests utilizing computer-aided dispatch systems.
- Directed pilots using assigned mapping systems for timely emergency attendance.
Corrections Officer
South Dakota Department Of Corrections
02.2019 - 04.2019
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Director of Development | EMT-Basic
LifeTech EMS
08.2018 - 04.2019
- Spearheaded deployment of websites, social media and mobile applications.
- Interacted with external customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Emergency Medical Technician
Baldwin Emergency Medical Services
11.2018 - 02.2019
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Corrections Officer
Minnesota Department Of Corrections
10.2018 - 02.2019
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Oversaw and maintained custody of 50 inmates in the Super-Max Mental Health Facility.
Customer Service Supervisor
Wal-Mart Supercenter
10.2018 - 10.2018
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Associate of Science - Criminal Justice
Austin Community College
Austin, TX12.2024
Certificate - Emergency Medical Services
Ridgewater Community College
Hutchinson Minnesota05.2017
Skills
- Materials Organization
- Employee Coaching
- Verbal and Written Communication
- Presentation
- New Hire On-Boarding
- Training Solutions Development
Certification
[List any relevant certifications you possess.]
Volunteer Experience
[Include details about your volunteer work, especially your role as a Volunteer EMT at Plattsmouth EMS.]
Timeline
Security Corporal | Training Coordinator
Bizaan Holdings DBA: Bizaan Security
09.2023 - Current
Security Officer
VIA Police Department
05.2023 - 09.2023
Commissioned Security Officer
Texas United Security Services
10.2022 - 05.2023
Security Officer
County Wide Protection
07.2022 - 09.2022
EMT-Basic
Allegiance Mobile Health
06.2022 - 01.2023
Customer Service Representative
Citi Bank
02.2022 - 05.2023
EMT-Basic
Acadian Ambulance
09.2021 - 02.2022
Medical Supervisor
BPL Plasma
06.2021 - 07.2021
Pediatric Emergency Room Technician
Methodist Children's Hospital
05.2021 - 06.2021
Hospital Security Officer
CHI - Bergan Mercy
02.2021 - 03.2021
Police Clerk
City Of Natalia Police Department
02.2021 - 05.2022
Emergency Room Technician
Mercy Medical Center
06.2020 - 08.2020
Hospital Security Dispatcher
Methodist Healthcare St. Louis Park
02.2020 - 04.2020
Air Medical Communications Specialist
Air Methods
05.2019 - 10.2019
Corrections Officer
South Dakota Department Of Corrections
02.2019 - 04.2019
Emergency Medical Technician
Baldwin Emergency Medical Services
11.2018 - 02.2019
Corrections Officer
Minnesota Department Of Corrections
10.2018 - 02.2019
Customer Service Supervisor
Wal-Mart Supercenter
10.2018 - 10.2018
Director of Development | EMT-Basic
LifeTech EMS
08.2018 - 04.2019
EMT-Basic
Midwest Medical
05.2018 - 09.2020
Associate of Science - Criminal Justice
Austin Community College
Certificate - Emergency Medical Services
Ridgewater Community College
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