Michael Griffin
Katy,TX
Summary
An inspired individual with a drive to achieve great things and bring the workplace to a better place. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
Sales Advisor/Assistant Manager, Customer Service
Office Depot
06.2022 - Current
- Cared for customers who came in to store looking for supplies, support, and information
- I assisted customers mainly in our Technology Department and Print Department
- As Sales Advisor I mainly oversaw our Technology Department assisting customers with any issues they had with their devices, helped customers with deciding on the right devices for their personal and business needs, and insured that any items we did not have in store were ordered and delivered to them on time
- As Assistant Manager I would oversee our Print Department, ensuring all print jobs and requests were completed to an above standard quality and all of our machines were operating at peak performance
- I would also oversee the entire store, open and lock down the store for opening and closing, and handle disgruntled and belligerent customers to understand and deescalate any situation there was
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Graphic Designer
Self Employed
02.2015 - Current
- Taking and completing commissions in a timely fashion that surpasses customer expectations
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed final touches for projects before rollout.
- Conceptualized creative designs for print materials, banners, and signs.
- Developed graphics and visual content for social media campaigns.
Financing Operations Associate/Assistant Manager
AcceptanceNow
11.2020 - 05.2022
- Cared for customers who visited our location and who were in need of financial aid
- I assisted customers understand the options available to them to help secure their purchases and ensured they understood the programs we had to allow them to do so
- I also received management training at the location, and worked as acting manager when the location's manager was not on location
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed and maintained spreadsheets used by consumer-related financial operations.
- Evaluated financial performance of clients and identified potential areas of improvement.
Order Fulfillment Associate
Home Depot
05.2020 - 09.2020
- Cared for customer needs when they were unable to visit our location
- Assisted customers who needed help locating or understanding products
- Lifted and carried objects weighing roughly 40lbs daily
- Processed daily orders through multi-carrier manifest system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed procedures at all times for personal and team safety.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Teller
Wells Fargo
09.2019 - 03.2020
- Cared for customers when they visited our location
- Ensured proper procedures were followed and all assets were accounted for on a daily basis
- Handled sensitive documents and cashflow
- Handled disputes that were within the authority to resolve
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
Server
Uncle Julio’s
06.2019 - 09.2019
- Cared for customers and improved their visit
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Gate Agent
Envoy Air
07.2018 - 10.2018
- Checking for proper documentation and authorization, authorizing passengers to board the plane, guiding passengers to air terminal facilities, and providing assistance on a daily basis
- Sold, printed and reissued available tickets to customers at check-in.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
- Frequently reviewed security cameras and reported security breaches to management.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Server
Rainforest Cafe
02.2018 - 06.2018
- Cared for customers and improved their visit
- Cared for customers and improved their visit
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Usher/Cashier
AMC Katy Mills 20
12.2017 - 02.2018
- Cared for customers and ensured the appearance of the theater
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Monitored events to identify potential problems and minimize disruptions.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Maintained clean and organized venue to create pleasant experience for guests.
Graphic Design Intern
Mint Print LLC
02.2017 - 12.2017
- Served to create animations and 3D artworks for customers
- Near the end of my internship, I was even teaching other interns at the request of the CEO
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Created design work for print and digital sales and marketing campaigns.
- Prepared images to coincide with social and blog posts.
- Utilized typography techniques to create compelling designs.
- Developed innovative designs for variety of clients in graphic design industry.
- Used interactive design elements to create more engaging user experience.
- Edited and enhanced existing artwork and graphics.
- Applied animation techniques to create dynamic visual elements.
Dish Washer
Grimaldi's Pizzeria
08.2015 - 01.2016
- Ensured care of necessary utensils, cutlery, tools, and other necessity that the restaurant needed to operate
Server/Bartender
Genghis Grill
09.2013 - 05.2015
- Started as a server caring for customers and improving their visits to the best of my abilities
- After showing great initiative I was approached and asked to both Bar tend and become a shift leader for the morning shifts
Education
Bachelor of Arts - Graphic Design
Full Sail University
Winter Park, Florida02.2017
Skills
- Graphics Design
- Information Technologies
- Quick Learner
- Listening Skills
- Information Retainment
- Flexibility
- Customer Service
- Social Skills
- Reception
- Team Leadership
- Problem Solving
- Conflict Resolution
- Upselling strategies
- Customer service experience
- Cold calling
- Sales experience
- Building rapport
- Coaching and mentoring
- Territory management
- Persuasion techniques
- Closing deals
- Upselling products
- Industry expertise
- Promotional expertise
- Sales strategies
- Brand awareness
- Performance tracking
- Sales background
- Sales training
- Competitor analysis
Personal Information
Hobbies: team building, gaming, creating art, helping friends overcome their problems
References
- Deborah Golding, Teacher, (713) 291-7297, DKGMICH@Hotmail.com, 32679 Mallard Street, Brookshire, TX, 77423
- Ryan Mann, Co-Worker, (346) 304-4889
- Andrew Watkins, Co-Worker, (346) 857-3336
Languages
Spanish
Limited Working
Timeline
Sales Advisor/Assistant Manager, Customer Service
Office Depot
06.2022 - Current
Financing Operations Associate/Assistant Manager
AcceptanceNow
11.2020 - 05.2022
Order Fulfillment Associate
Home Depot
05.2020 - 09.2020
Teller
Wells Fargo
09.2019 - 03.2020
Server
Uncle Julio’s
06.2019 - 09.2019
Gate Agent
Envoy Air
07.2018 - 10.2018
Server
Rainforest Cafe
02.2018 - 06.2018
Usher/Cashier
AMC Katy Mills 20
12.2017 - 02.2018
Graphic Design Intern
Mint Print LLC
02.2017 - 12.2017
Dish Washer
Grimaldi's Pizzeria
08.2015 - 01.2016
Graphic Designer
Self Employed
02.2015 - Current
Server/Bartender
Genghis Grill
09.2013 - 05.2015
Bachelor of Arts - Graphic Design
Full Sail University
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