Michael Griffin
Kettering,OH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
30
30
years of professional experience
Work History
Inside Sales/Customer Service Representative
Isaacs Fluid Power Equipment Company
01.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shipping and Bindery Manager, Customer Delivery
Oregon Print Shop
01.2010 - 01.2012
- Built strong relationships with key suppliers to secure favorable terms on materials needed for print finishing operations.
- Organized workflow in a fast-paced environment ensuring deadlines were met without compromising product quality or worker safety.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
Delivery Driver, Logistics
Edible Arrangements Beavercreek
01.2008 - 01.2009
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Machine Operator/Shipping
Delphi Harrison Thermal Systems/General Motors
01.1995 - 01.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
Associate of Applied Sciences Degree - Software Development
Sinclair Community College
11.2009
Skills
- Team-oriented environment
- Communication skills
- Problem solving techniques
- Organizational skills
- Customer account management
- Customer service
- Epicor Prophet 21 software
- Microsoft Office Programs
- Active listening
- Critical thinking
- Data entry for quoting and ordering
Timeline
Inside Sales/Customer Service Representative
Isaacs Fluid Power Equipment Company
01.2012 - Current
Shipping and Bindery Manager, Customer Delivery
Oregon Print Shop
01.2010 - 01.2012
Delivery Driver, Logistics
Edible Arrangements Beavercreek
01.2008 - 01.2009
Machine Operator/Shipping
Delphi Harrison Thermal Systems/General Motors
01.1995 - 01.2007
Associate of Applied Sciences Degree - Software Development
Sinclair Community College
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