Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Griffiths

Nashville,USA

Summary

Sales professional with extensive experience across various sales environments and client demographics. Demonstrated success in driving customer satisfaction and strengthening client relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Agent

LogRock
01.2025 - 06.2025
  • Identified customer needs and recommended products accordingly.
  • Responded to customer inquiries via phone, email and chat.
  • Built strong relationships with customers through excellent service delivery.

Licensed Insurance Account Manager

State Farm
12.2022 - 01.2025
  • Conducted outbound prospecting and lead generation to identify potential new clients.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Developed creative strategies for upselling and cross-selling products and services.
  • Provided accurate information regarding product features, pricing and availability.
  • Built strong relationships with customers through excellent service delivery.

Business Development Manager

RTS Financial
04.2022 - 10.2022
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Updated customer information in CRM systems as required by management.
  • Performed regular follow-ups with clients after completion of purchases in order to ensure satisfaction with their purchase experience.
  • Responded quickly to customer inquiries regarding product availability and pricing information.

Business Development Manager

THRIVE
04.2021 - 01.2022
  • Contacted potential customers via telephone and email.
  • Communicated with other corporate departments to develop effective business strategies.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.

Team Lead/Account Executive

JumpCrew
06.2019 - 02.2021
  • Current acting Team Lead on multiple accounts. My duties include training and motivating associates while executing target initiatives for the company.

Cloud Implementation Account Executive

Service Source
03.2018 - 06.2019
  • Full Cycle Sales role selling cloud technology to the SMB market.

Sales Development Specialist

Comdata
06.2017 - 03.2018
  • Responsible for business development for Comdata’s Mastercard products and other B2B payment technologies including virtual credit card (ePayables), purchasing, T&E and payroll card programs. Comdata is the largest fuel card issuer and second largest commercial Mastercard provider in North America. As part of one of the largest B2B payment companies in the world, we partner with more than 500,000 client accounts to manage 1.9 billion transactions each year.

Education

Associate of Arts - General Studies

Piedmont International University
05.2013

Skills

  • Team supervision
  • Training
  • Experience in leadership
  • Customer service
  • Conflict Resolution
  • Sales
  • Prospecting
  • Cold Calling
  • Project management
  • Strategic Opportunity Identification
  • Building Client Trust
  • Licensed insurance agent

Certification

  • TN State Certification for Active Life Insurance License (Exp. 2025-07-31).
  • TN State Certification for Active Property and Casualty License.

Timeline

Insurance Agent

LogRock
01.2025 - 06.2025

Licensed Insurance Account Manager

State Farm
12.2022 - 01.2025

Business Development Manager

RTS Financial
04.2022 - 10.2022

Business Development Manager

THRIVE
04.2021 - 01.2022

Team Lead/Account Executive

JumpCrew
06.2019 - 02.2021

Cloud Implementation Account Executive

Service Source
03.2018 - 06.2019

Sales Development Specialist

Comdata
06.2017 - 03.2018

Associate of Arts - General Studies

Piedmont International University

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