MICHAEL GRIGGS
Birmingham,United
Summary
Results-driven professional with over 10 years of experience as a higher education administrator and training facilitator. Excellent communication skills and ability to work well with others in the group and/or, independent settings. Natural multitasker; successfully developed relationships with faculty and staff from different departments. Detailed understanding of fact-checking. Experienced insurance professional with 3-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
23
23
years of professional experience
Work History
Leasing Agent
Atlas Rental Properties
Birmingham , AL
11.2023 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Conducted periodic inspections of units to ensure compliance with lease terms.
Financial Aid Counselor
Fortis Institute
, Alabama
12.2021 - 11.2023
- Collaborated with community-based organizations to increase economic diversity of applicant pools
- Identified valuable solutions for customers with credit problems.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
- Set up debt payment plans based on client credit, income and assets.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Educated colleagues on proper use of products and systems.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Financial Aid Specialist
Purdue University
12.2021 - 08.2022
- Accepted and processed account payments
- Counseled students and parents about financial aid options and program details
- Communicated with prospective students to illustrate available financial aid opportunities within specific areas of study
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Listened carefully to student complaints and swiftly resolved issues by taking appropriate action.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Total Loss Claims Adjuster
Kemper Insurance
Birmingham , AL
07.2019 - 08.2021
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Explained premiums owed to policyholders, agents and underwriters.
- Analyzed and audited open claims to calculate additional payments owed.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
Global Financial Aid Services, Inc
04.2017 - 03.2018
- Processed federal financial aid verifications per federal guidelines
- Provided financial aid counseling to enrolled and prospective students
- Led social media outreach programs, informing prospective students of available financial aid programs
- Maintained records on attendance and participation
- Created monitoring strategies to verify implementation of practices introduced in training
- Developed and responded to incoming and outgoing correspondence
- Collaborated with management to identify company training needs and scheduling
- Led cross-functional training for external and internal clients and created all training materials and exams.
Financial Aid Counselor- Verification Specialist
The University of Alabama
07.2015 - 04.2017
- Represented financial aid office at group meetings with high school students and parents
- Processed federal financial aid verification per Federal guidelines
- Analyzed financial aid documents to clear verification and c-code indicators
- Scheduled and taught in class and online courses to increase financial aid literacy
- Developed verification handbook as standard according to federal register
- Review Financial aid documents to ensure accuracy according to federal standards
Financial Aid Counselor
Brown Mackie College
07.2012 - 07.2015
- Collaborated with community-based organizations to increase economic diversity of applicant pools
- Led social media outreach programs, informing prospective students of available financial aid programs
- Processed unique financial aid profiles for undergrad applications
- Performed needs analysis of applications, accounting for financial and student background information
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
- Authored presentations and documentation for distribution to current and prospective students.
Claims Adjuster
Allstate Insurance
Birmingham , Al
07.2001 - 08.2003
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Conducted witness interviews to assist claim information gathering process.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Education
M.D. - Strategic Communication, Communication
Troy University
2014
Bachelor of Arts - Communication Studies
University of Montevallo
2012
Skills
- Deadline Attainment
- Process Research
- Error Correction
- Date and Statistics
- Observations and Evaluations
- Virtual Learning Management
- Group Discussion Facilitation
- Property Adjusting
- Automobile Appraisals
- Xactimate Specialist
- Coverage Assessment
- Vehicle Damage Assessment
- Property Owner Representation
- Active Listening
- Claims Evaluation
- Claims Processing
- Liability Determination
- Verbal and Written Communication
- Title Examination
- Settlement Negotiations
- Staff Presentations
- Training Manuals and Processes
- Complaint Handling
- Eligibility Limitations
- Microsoft Office
Timeline
Leasing Agent
Atlas Rental Properties
11.2023 - Current
Financial Aid Counselor
Fortis Institute
12.2021 - 11.2023
Financial Aid Specialist
Purdue University
12.2021 - 08.2022
Total Loss Claims Adjuster
Kemper Insurance
07.2019 - 08.2021
Global Financial Aid Services, Inc
04.2017 - 03.2018
Financial Aid Counselor- Verification Specialist
The University of Alabama
07.2015 - 04.2017
Financial Aid Counselor
Brown Mackie College
07.2012 - 07.2015
Claims Adjuster
Allstate Insurance
07.2001 - 08.2003
M.D. - Strategic Communication, Communication
Troy University
Bachelor of Arts - Communication Studies
University of Montevallo
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