Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL W. GRIMM

Lake Villa,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 20+ years of experience working in busy environments. I am also an enthusiastic Musician and Photographer, by passion and hobby.

Overview

21
21
years of professional experience

Work History

Sign Maker

FastSigns
05.2024 - Current
  • Designed and produced custom signage using advanced printing technologies.
  • Installation of signage at customer locations.
  • Operated cutting-edge equipment for sign fabrication, ensuring precision and quality control.
  • Managed multiple projects simultaneously while adhering to strict deadlines and specifications.
  • Coordinated production schedules to ensure timely completion of projects.
  • Assisted in managing inventory levels, optimizing supply chain processes.

Warehouse Manager

Extrawide Sock Company
07.2021 - 10.2023
  • Fulfillment of large, daily Amazon orders
  • Took orders and packed items for customer deliveries
  • Loaded and unloaded merchandise
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Managed warehouse operations and verified proper shipment procedures.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Stay at Home Dad

Grimm Household
12.2010 - 04.2023
  • All gaps in work history, between 2009 and the present date, have been accounted for by my stay at home status
  • My son was born just after the job recession of 2008, when I was laid off from TicketsNow.com
  • The experience I have gained from this important role is indescribable.

Pharmacy Technician Customer Service

Fresenius Medical Care
03.2015 - 07.2017
  • High Volume Inbound Call Center Representative for a Nationwide dialysis supply leader
  • Focusing on Patient and Clinic reorder
  • Inbound of up to 70 calls per day, while interacting with patients, nurses at clinics and warehouses to ensure timely deliveries
  • Training of new hire representatives who are starting with their teams
  • Participation in a monthly staff meeting to represent my team's concerns and ideas to make a more efficient and effective work environment
  • Averaging 100% Compliance Training, 99% Order Accuracy, 99% Phone Pro, 98% RGA Order Accuracy

Inside Customer Service & Sales Representative

TicketsNow.com
08.2004 - 05.2008
  • Worked as a senior-level Sales and Service Representative for one of the world's largest and most respected secondary ticket marketplaces
  • Position was focused on providing high-level customer service, to a global client base, and required excellent skill in closing orders and ensuring overall product and service deliverables to clients
  • Maintained and expanded client base annually by developing new clients into repeat customers
  • Generated over $1,000,000 in annual revenue for ticket sales
  • Assisted in training new and current employees in customer service techniques
  • Trained new employees on overall company procedures and processes
  • Provided ‘above and beyond’ service by following up with clients to ensure satisfaction

Education

High School -

Palatine High School
Palatine, IL

Skills

  • Computer and Technical Skills
  • SAP and EPS Pharmacy Systems, Microsoft Word, PowerPoint, Excel, Outlook, Database and Web Proficient Expertise in a wide variety of pre-press equipment, machines and processes
  • Freight Handling
  • Verbal and Written Communication
  • Distribution and Warehousing
  • Order Picking and Processing
  • Delegating Work
  • Customer Care

Timeline

Sign Maker

FastSigns
05.2024 - Current

Warehouse Manager

Extrawide Sock Company
07.2021 - 10.2023

Pharmacy Technician Customer Service

Fresenius Medical Care
03.2015 - 07.2017

Stay at Home Dad

Grimm Household
12.2010 - 04.2023

Inside Customer Service & Sales Representative

TicketsNow.com
08.2004 - 05.2008

High School -

Palatine High School

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