Michael Grimm

Push sales, assist with customer questions regarding tech, help make choices in tech that best suits the customer needs. Delegate tasks to associates. Assist with customer tech issues and resolve problems. Fix/ work on customer tech. Work on software and remove viruses as well as do pc tune ups.

• Maintained and operated lawn care equipment to ensure optimal performance and safety.
• Executed routine lawn maintenance tasks, including mowing, trimming, and edging.
• Assisted in identifying and treating pest infestations using appropriate products and techniques.
• Collaborated with team members to develop efficient work schedules for service delivery.

• Led customer service team, improving response times and enhancing overall service quality.
• Developed training programs for new staff, increasing team efficiency and knowledge retention.
• Implemented process improvements that streamlined operations and reduced customer complaints.
• Analyzed customer feedback to identify trends and drive service enhancements.

• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Supported customer service efforts by addressing inquiries and resolving issues efficiently.
• Collaborated with team members to maintain a clean and organized sales floor.
• Participated in training sessions to enhance product knowledge and operational procedures.
• Executed daily merchandising tasks, contributing to appealing store displays and promotions.
• Coordinated with management on special projects, enhancing overall team productivity and morale.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.