Michael Gross
Wauwatosa,WI
Summary
Dedicated meat manager effectively using meat quality techniques needed to process and produce customer specified products. Consistently mentors associates in cutting methods and safety measures. Offers attention to detail to minimize waste and excellent communication skills to foster positive relationships. Proven leader with experience in retail environments focused on sales and customer service. Highly knowledgeable about different types of meats and cuts, as well as processing variations such as organic and grass-fed beef. Successful at improving department processes, controlling loss and driving sales growth through effective merchandising and employee coaching. Proficient in recordkeeping, equipment management and inventory oversight. Personable and dedicated Customer Service Representative with extensive experience in the meat industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Meat Manager
Kroger
New Berlin, WI
02.2023 - Current
- Managed meat department staff, including hiring and training of new employees.
- Ordered merchandise and supplies to ensure appropriate inventory levels.
- Ensured compliance with food safety regulations and quality standards.
- Maintained accurate records of sales and purchases in the meat department.
- Developed merchandising strategies to maximize sales and profits.
- Assisted customers with product selection, preparation techniques, recipe ideas.
- Created promotional displays to increase customer awareness of products offered in the meat department.
- Provided ongoing feedback to store management on performance metrics and opportunities for improvement.
- Conducted regular audits of stock levels to minimize losses due to spoilage or theft.
- Performed daily inspections of equipment used in processing meats.
- Adhered to all health codes and sanitation requirements when handling meats.
- Oversaw proper storage methods for raw materials, finished goods.
- Tracked inventory levels using computerized systems such as POS software.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
Meat Manager
Kroger
Brookfield, WI
03.2018 - 02.2023
- Managed meat department staff, including hiring and training of new employees.
- Ordered merchandise and supplies to ensure appropriate inventory levels.
- Ensured compliance with food safety regulations and quality standards.
- Maintained accurate records of sales and purchases in the meat department.
- Developed merchandising strategies to maximize sales and profits.
- Assisted customers with product selection, preparation techniques, recipe ideas.
- Created promotional displays to increase customer awareness of products offered in the meat department.
- Reviewed customer complaints about product freshness or quality and took corrective action as needed.
- Prepared weekly ordering schedules based on projected sales volumes.
- Oversaw proper storage methods for raw materials, finished goods.
- Coordinated with vendors regarding order fulfillment issues or discrepancies.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
Meat Department Lead
Kroger
Brookfield, WI
03.2015 - 03.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Meat Department Lead
Kroger
Mequon, WI
03.2011 - 03.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Journeyman Meat Cutter
Sendiks
Mequon, WI
03.2003 - 03.2011
- Cut, trimmed, and ground beef, pork, veal, and lamb into specified cuts for sale in retail stores.
- Maintained cleanliness of work area according to health department regulations.
- Received shipments of meat from vendors and inspected products for freshness.
- Stored meats properly in refrigerated areas to ensure safety standards were met.
- Weighed out portions of meat using scales for customers' orders.
- Operated a variety of cutting tools such as saws, knives, grinders, slicers.
- Ensured all equipment was operating safely and efficiently.
- Followed company policies regarding food handling procedures and safety protocols.
- Provided customer service by answering questions about different cuts of meat available for purchase.
- Adhered to all applicable laws relating to the preparation and sale of meat products.
Education
Some College (No Degree) - Finance
Waukesha County Technical College
Pewaukee, WISome College (No Degree) - Nursing
Cardinal Stritch University
Milwaukee, WISome College (No Degree) - General Studies
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Meat Cutting
- Sanitation Procedures
- Scheduling Staff
- Merchandising Strategies
- Merchandising Management
- Staff Leadership
- Schedule Management
Timeline
Meat Manager
Kroger
02.2023 - Current
Meat Manager
Kroger
03.2018 - 02.2023
Meat Department Lead
Kroger
03.2015 - 03.2018
Meat Department Lead
Kroger
03.2011 - 03.2015
Journeyman Meat Cutter
Sendiks
03.2003 - 03.2011
Some College (No Degree) - Finance
Waukesha County Technical College
Some College (No Degree) - Nursing
Cardinal Stritch University
Some College (No Degree) - General Studies
University of Wisconsin - Milwaukee
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