Michael Gross
Revere,MA
Summary
Highly motivated and driven professional, successful at implementing strategic approaches to drive profitability and sales. Excellent written and verbal communication skills, effective time management development. Devoted work ethic and leadership to influence team building.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Greystar
05.2022 - Current
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting
and qualifying prospects, conducting internal and prospect tours processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing. - Inspect apartment prior to resident move-in and ensure apartments are in move-in ready condition and schedule any outstanding item to be addressed with the maintenance team.
- Uses Yardi/CRM property management software to track availability, record traffic and leasing activities, manage resident and prospect data, and captures critical demographic and other information about existing and future residents.
- Follow-up with prospects and new residents to ensure satisfaction by sending e-mails and marketing telephone calls or other contacts to finalize decisions to lease and /or renew.
Experience Personal Assistant
JG Staging
10.2021 - 03.2022
- Assist with Instagram photoshoots, source images for WordPress blog posts and brainstorm topics for Instagram/Facebook live streams and social media giveaways.
- Created customized estimates based on client requirements.
- Coordinate decor for a variety of design styles, specifically industrial, rustic and coastal.
- Create and present 3D renderings to accurately demonstrate design concepts, layout, and scale.
Supervisor/Practice Manager
Paz Veterinary
06.2018 - 11.2021
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes.
- Hire, onboard and train new employees, including instructing on customer service standards, and operations.
- Create weekly schedules based on predicted staffing needs, budget and employee requests.
- Quarterly one-on-one reviews.
- Identifying areas of overall reception weakness and strength, or areas of focus, monthly and delivering potential solutions to upper management.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05.2010
Skills
- Business Strategies
- Account Management
- Maintaining Closing Ratios
- Property Inspection
- Property Tours
- Conflict Resolution
- Social Media Management
- Fair Housing Compliance
Timeline
Customer Experience Associate
Greystar
05.2022 - Current
Experience Personal Assistant
JG Staging
10.2021 - 03.2022
Supervisor/Practice Manager
Paz Veterinary
06.2018 - 11.2021
High School Diploma -
Hesperia High School