Michael Gross
Prineville
Overview
2022
2022
years of professional experience
Work History
Security Officer
Jackson County Security
Crew Member
Carl's Jr
01.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Overnight Stocker
Walmart
01.2020 - 08.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Flooring Specialist
Mighty Mike's and Sons
01.2015 - 03.2020
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Spread adhesive cement over floor to prevent board joint wearing.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Continually updated professional knowledge through attending workshops, trade shows, and training sessions to stay current with the latest flooring products and techniques.
Crew Leader
Taco Bell
01.2019 - 01.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Established and enforced policies and procedures to maintain high standards of work.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
Floor Installer
Romanoff Floors
01.2018 - 01.2019
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Spread adhesive cement over floor to prevent board joint wearing.
Crew Leader
McDonald's
01.2018 - 04.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Access control
- Threat assessment
- Threat management
- Staff management
- Crime prevention
Timeline
Crew Member
Carl's Jr
01.2020 - 03.2021
Overnight Stocker
Walmart
01.2020 - 08.2020
Crew Leader
Taco Bell
01.2019 - 01.2020
Floor Installer
Romanoff Floors
01.2018 - 01.2019
Crew Leader
McDonald's
01.2018 - 04.2018
Flooring Specialist
Mighty Mike's and Sons
01.2015 - 03.2020
Security Officer
Jackson County Security
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