Michael Gross
saginaw
Summary
Results-driven leader in food and beverage operations with a focus on menu development and customer engagement. Developed seasonal menus that enhance dining experiences and foster customer loyalty. Implemented marketing strategies that attract clientele and improve service efficiency.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Uncle Mikes Bistro
Argyle
10.2020 - 02.2026
- Managed daily business operations, overseeing staff, sales, inventory, and accounting to ensure seamless functionality.
- Oversaw daily operations of a busy bistro, ensuring smooth and efficient service.
- Implemented targeted marketing strategies that consistently attracted new clientele.
- Developed seasonal menus showcasing fresh ingredients, resulting in increased customer satisfaction.
- Managed staff training and scheduling to optimize workflow and performance.
- Ensured consistent compliance with health and safety regulations across all operations.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Coordinated inventory management and maintained effective supplier relationships.
- Engaged with customers to elevate dining experiences and foster loyalty.
Assistant Store Manager
Walmart
Hurst
10.2009 - 09.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated daily staff scheduling to ensure optimal coverage during peak hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed inventory levels, ensuring stock availability and organization on the sales floor.
- Implemented visual merchandising strategies to improve product displays and engage customers.
- Supported promotional events to increase traffic to key merchandise areas.
- Collaborated with department managers to streamline processes and improve operational efficiency.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Food and Beverage Manager
Copley Square Hotel
Boston
05.1991 - 09.2001
- Supervised daily operations of food and beverage department, overseeing staff scheduling, inventory control, cost management, menu planning, and customer service.
- Managed daily operations of food and beverage service across multiple dining venues.
- Maximized revenue and profits of hotel food services by enhancing customer satisfaction, fostering employee engagement, and maintaining clean, sanitary, and safe environments.
- Collaborated with chefs to design seasonal menus reflecting guest preferences.
- Coordinated special events, including banquets, receptions, and weddings, ensuring seamless execution of services.
Education
Associate of Arts - Culinary Arts
Newbury Collage
Newton, MA06-2002
Skills
- Menu development
- Marketing strategy
- Customer engagement
- Operational management
- Stock management
- Team management
Timeline
Owner/Operator
Uncle Mikes Bistro
10.2020 - 02.2026
Assistant Store Manager
Walmart
10.2009 - 09.2020
Food and Beverage Manager
Copley Square Hotel
05.1991 - 09.2001
Associate of Arts - Culinary Arts
Newbury Collage