Michael Guaranda
Flushing,NY
Summary
Reliable Sales Associate with strengths in language access, CRM software and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
1
1
year of professional experience
Work History
Entry Level Sales Associate
CutCo Vector Marketing
Queens, NY
09.2023 - 11.2023
- Met weekly sales goals of over a 1,000 dollars.
- Leveraged CUTCO's CRM software for efficient follow-up, order verification, appointment scheduling, and prospecting.
- Delivered timely and efficient support to non-English speaking customers, offering clear and easily understandable explanations in Spanish, both in-person and over the phone, utilizing my bilingual proficiency.
- Fostered relationships with customers to expand customer base and retain business.
- Provided technical support for customers in setting up the CUTCO app in their wireless devices including phones, tablets, laptops and other mobile devices.
- Demonstrated product features to align with customer needs.
Cashier Team Lead
Red Mango
Rego Park, NY
06.2022 - 11.2023
- Effectively managed high volumes of customers amidst staff shortages within the team.
- Helped with purchases and signed customers up for rewards program.
- Assisted Spanish-speaking customers in placing orders and provided information about available menu. This way, they felt at home and became regular customers.
- Collaborated with team members to strategize and enhance store operations for increased efficiency.
- Maintained a steady and comfortable stance for extended durations, ensuring consistent and reliable performance in roles that require prolonged standing.
- Followed and respected the dressing code which consisted of a red T-shit, black jeans and sneakers.
Education
BBA - Accounting And Computer Science
Baruch College of The City University of New York
New York, NY02-2026
Internship - Language Access
NYS Office of Language Access
25 Beaver Street, New York, NY07-2023
High School Diploma -
Pan American International High School
Elmhurst, NY06-2022
Skills
- Basic knowledge of CRM software
- Biliterate and Bilingual
- Customer relationship management
- Used to living in a fast-paced industry
- Leadership
- Adherence to Dress Code Standards
- Exceptional Ability to Stand
- Able to comfortably lift over 60lbs
Languages
Spanish
Native/ Bilingual
French
Limited
Hobbies
- Read
- Socialize
- Work out
- Cook
References
References available upon request.
Timeline
Entry Level Sales Associate
CutCo Vector Marketing
09.2023 - 11.2023
Cashier Team Lead
Red Mango
06.2022 - 11.2023
BBA - Accounting And Computer Science
Baruch College of The City University of New York
Internship - Language Access
NYS Office of Language Access
High School Diploma -
Pan American International High School
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