MICHAEL GUARINO
East Rutherford
Summary
Results-driven Store Manager with 9 years of experience in retail operations, recognized for significantly increasing sales and enhancing customer satisfaction. Demonstrates strong leadership, strategic planning, and problem-solving skills while fostering a positive work environment. Expertise includes team leadership and customer relationship management, ensuring efficient store operations and exceptional service delivery. Committed to leveraging these competencies to drive success in a new organization.
Overview
10
10
years of professional experience
Work History
Store Market Manager
LensCrafters
Watchung
12.2024 - Current
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Forecasts staffing needs through the use of the labor scheduling model.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Leads Doctor of Optometry business partnership and co-planning.
- Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
- Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
- Inspected premises regularly for safety hazards or compliance violations and took corrective action when necessary.
- Identified potential risks associated with various business decisions and recommended appropriate measures for mitigating them.
Store Team Leader
American Eagle Outfitters
Rockaway
06.2023 - 12.2024
- Skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
- Passionate about recruiting, hiring, and retaining a high-performing team.
- Advocate for team development and encouraged internal opportunities.
- Expert in workforce management, making scheduling adjustments to meet business needs.
- Demonstrate integrity in compensation decisions and ensure audit and shrink results meet standards.
- Drive customer satisfaction by providing exceptional customer service and resolving customer concerns in a timely manner.
- Analyzed financial data to develop effective budgeting plans.
- Ensured compliance with health and safety regulations in the workplace.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
Store Manager
Swarovski
Staten Island
06.2021 - 05.2023
- Oversaw retail store operations to company standard, ensuring effective implementation and maintenance of programs as well as meeting financial and operational objectives.
- Reviewed merchandise orders and inventory levels for accuracy and consistency while also implementing inventory procedures and inventory control programs.
- Maintained allocated budget within the store.
- Developed information on retail customers to enhance sales; maintained customer log.
- Maintained communication with Supervisors regarding retail sell through, activity recommendations to increase sales/inventory and accommodate retailer issues.
- Evaluated daily operations on an ongoing basis and makes recommendations/initiated action to enhance productivity, efficiency, effectiveness and profitability.
Store Manager
Hollister Co
Paramus
03.2020 - 06.2021
- Actively created weekly schedules for a staff of 70 to ensure payroll allotted is utilized to maximize efficiency and drive a $6,500,000 business.
- Completed monthly floorsets to company standard while still making appropriate changes based on the business and customer need to maximize sales flow.
- Regularly remerchandised the entire sales floor based on new product and sell down to ensure units on the floor are max-filled regardless of less shipment due to COVID-19 restraints.
- Promoted new team members to leadership while still developing current leadership to efficiently run the business on their own with minimal need of upper management instruction.
- Ensured all team members, associates, leadership team, and even myself, consistently put 'customer first' giving excellent customer service to all customers regardless of tasks to drive business results.
Store Manager
Ashley Furniture FDE
Bronx
06.2019 - 03.2020
- Held all team members accountable through CAPs (Career Achievement Plans) by focusing on wins and opportunities and how to help develop the team member to where they desire to be and where the company needed them to be.
- Ran the flagship location with the highest traffic and volume in the company totaling $20,000,000 annually.
- Achieved 'Gold Star' daily and weekly through comping LY by 10% +.
- Maintained personal sales of $10,000 on a 13 week rolling average being up 25% in sales compared to company standards.
- Upheld brand promises by creating a warm, inviting, and safe space for both the guest and the employee.
Selling Team Leader
American Eagle Outfitters
Paramus
11.2018 - 06.2019
- Successfully ran the sales floor on a daily basis as the 'Leader On Duty' maintaining the top spot for top LOD in the store weekly, monthly, and yearly.
- Routinely updated payroll based on transfers, shipment, and other factors and makes cuts where necessary to ensure payroll compliance and maximum profit and productivity each operating day.
- Proactively recruited and staffed store by building personal connections with other stores, mall management & marketing, and utilizing resources around company (I.E. regional recruiter) to help throw successful hiring events.
- Forecasted sales goal, KPI's, and credit card & loyalty program goals during opening shifts for the day.
Sales Lead
Michael Kors
Edison
12.2017 - 12.2018
- Performed weekly touchbases with all staff members to enforce personal sales goals and ensure maximization of talent.
- Pushed employees to actively strive to meet their weekly sales goal with new training methods and in the moment coaching.
- Transferred in daily shipment from corporate and ensured all correct documentation is filled out and kept on file.
- Created morning paperwork ensuring all employees scheduled are aware of weekly/daily results and daily assignments/schedules.
District Operations / Store Manager
Fossil
Staten Island
04.2016 - 09.2017
- Operationally oversaw a $10,000,000 district.
- Completed weekly store audits to ensure all paperwork was executed properly and employees were abiding by company guidelines.
- Maintained and kept an ongoing month to month daily business ledger ensuring all numbers are correct and accurate daily.
- Simplified a 20 page packet on the new POS (Point of Sale Systems) in to a step by step 'How To' 4 page document that was sent out and used by the entire NY/NJ region.
- Created daily routines of scheduled employees to maximize utilization of allotted payroll.
- Develop and implement strategies to improve store operations and efficiency, including streamlining processes, optimizing inventory management, and reducing costs.
Assistant Store Manager
UNIQLO
Staten Island
11.2014 - 03.2016
- Identified new ways to help improve and strengthen associate skills in forms of new internal processes and training methods by creating a custom word document training packet for 40+ employees.
- Worked closely with both the Store Manager and Area Manager to maintain and run a $3,000,000 business.
- Performed audits on paperwork to ensure efficiency in the back office.
- Created Daily Work Schedules (DWS) Excel spread sheets assigning employees to designated work areas throughout the day.
Skills
- Financial analysis
- Risk assessment
- Team Development
- Workforce Management
- Customer Service
- Inventory Control
- Budget Management
- Operational efficiency
Timeline
Store Market Manager
LensCrafters
12.2024 - Current
Store Team Leader
American Eagle Outfitters
06.2023 - 12.2024
Store Manager
Swarovski
06.2021 - 05.2023
Store Manager
Hollister Co
03.2020 - 06.2021
Store Manager
Ashley Furniture FDE
06.2019 - 03.2020
Selling Team Leader
American Eagle Outfitters
11.2018 - 06.2019
Sales Lead
Michael Kors
12.2017 - 12.2018
District Operations / Store Manager
Fossil
04.2016 - 09.2017
Assistant Store Manager
UNIQLO
11.2014 - 03.2016
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