Michael Guest
Hiram ,GA
Summary
Certified Master Technician with a proven track record working with Chrysler Dodge Jeep Ram, showcasing exceptional diagnostic abilities and a strong work ethic. Leveraged expertise in engine repair and customer service to enhance vehicle performance and client satisfaction. Achieved high customer approval rates through effective problem-solving and collaboration.
Overview
8
8
years of professional experience
Work History
Certified Master Technician
Calavan Chrysler Dodge Jeep Ram
01.2020 - Current
- Enhanced customer satisfaction by performing efficient and accurate diagnostic assessments on vehicles.
- Expanded knowledge of automotive systems through continuous learning and professional development opportunities.
- Optimized workflow management, enabling the handling of multiple projects simultaneously while maintaining strict deadlines.
- Mentored junior technicians by sharing expertise and guiding them in mastering complex automotive repair techniques.
- Maintained a high level of quality in repair jobs, ensuring adherence to industry standards and safety protocols.
- Implemented preventative maintenance measures that increased vehicle lifespan and reduced overall repair costs for clients.
Certified Master Technician
Don Jackson Chrysler Dodge Jeep Ram
01.2018 - 01.2020
- Demonstrated expertise in various automotive systems, earning the Certified Master Technician designation through rigorous testing and hands-on experience.
Certified Master Technician
Ed Voyles Chrysler Dodge Jeep Ram
02.2016 - 01.2018
- Enhanced customer satisfaction by performing efficient and accurate diagnostic assessments on vehicles.
- Expanded knowledge of automotive systems through continuous learning and professional development opportunities.
- Achieved consistently high ratings from customers for quality workmanship and timely completion of repair jobs.
- Collaborated with service advisors to provide accurate estimates for customers, resulting in higher approval rates for repairs.
Education
Associate of Applied Science - Business Administration
Purdue University - North Central
Westville, INSkills
- Strong Work Ethic
- Hand and power tools
- Problem-Solving
- Brake Systems
- Engine repair
- Troubleshooting skills
- Electrical experience
- Safety awareness
- Brake systems understanding
- Engine Rebuilds
- Diagnostic abilities
- Customer Service
Timeline
Certified Master Technician
Calavan Chrysler Dodge Jeep Ram
01.2020 - Current
Certified Master Technician
Don Jackson Chrysler Dodge Jeep Ram
01.2018 - 01.2020
Certified Master Technician
Ed Voyles Chrysler Dodge Jeep Ram
02.2016 - 01.2018
Associate of Applied Science - Business Administration
Purdue University - North Central
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