Michael Guidice
Spring Hill,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner / Operator of this Food truck / Trailer
Krafty's Kreative Dillas LLC
04.2023 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Enterprise Account Executive
Allied Universal Technology Services
06.2020 - 04.2023
- Researched potential clients and markets to prepare for appointments.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Networked at events and by phone to expand business profits and revenues.
- Addressed each customers' needs and wants to recommend suitable product options.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Supported customers continuously from sales process to product set-up and use.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Coached customers' staff and demonstrated product use and maintenance.
- Demonstrated products and specific features at customer locations and special events.
- Serviced existing accounts on regular basis to maximize revenue.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Security Sales Consultant
Stanley Convergent Security Solutions
03.2019 - 05.2020
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Built professional sales presentations to promote services to groups of potential customers.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Prepared and demonstrated [Product or Service] features and benefits to address specific customer wants and needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Set up appointments with potential and current customers to promote new products and services.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Consistently exceeded new sales growth quotas for [Product or Service].
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Connected customers with services based on individual needs and vendor capabilities.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
Business Development Manager
Cam Connections, A Division of ADT
07.2018 - 03.2019
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Drove sales by developing multi-million dollar contract sales.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
Sr. Commercial Consultant
ADT Security Services
08.2015 - 07.2018
- Leveraged and deployed B2B pricing tools.
- Advised on capture strategy, solutions and costing and pricing deals.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
Kitchen Manager
Stassi's Italian Grill
09.2009 - 07.2015
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
General Manager
Slice of Life
08.2007 - 07.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
NY Pizza Factory
03.2006 - 08.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Culinary Institute of America
Hyde Park, NY02.1989
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Bergen Community College
01.1988
Skills
- Business Management
- Staff Management
- Sales Leadership
- Staff hiring
- Relationship Building
- Client Service
- Employee Development
- Customer Relations
- Operations Management
- Talent Development
- Team Oversight
References
Available Upon Request
Certification
- ServSafe Manager Certification - Expires April 2029
Timeline
Owner / Operator of this Food truck / Trailer
Krafty's Kreative Dillas LLC
04.2023 - Current
Senior Enterprise Account Executive
Allied Universal Technology Services
06.2020 - 04.2023
Security Sales Consultant
Stanley Convergent Security Solutions
03.2019 - 05.2020
Business Development Manager
Cam Connections, A Division of ADT
07.2018 - 03.2019
Sr. Commercial Consultant
ADT Security Services
08.2015 - 07.2018
Kitchen Manager
Stassi's Italian Grill
09.2009 - 07.2015
General Manager
Slice of Life
08.2007 - 07.2009
General Manager
NY Pizza Factory
03.2006 - 08.2007
Culinary Institute of America
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Bergen Community College
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