Michael Guillory
Plano,TX
Summary
- Looking for a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
- To push myself to be a hardworking and ambitious individual; the likes of which anybody can gain from.
- To bring my absolute best everyday to any employer that can offer me growth, experience, and bigger/better things.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Radio Frequency Transmission Systems Technician
United States Air Force
Holloman Air Force Base, NM
09.2016 - 09.2022
- Maintained, troubleshot, and repaired wireless radio and satellite equipment.
- Installed, configured and maintained new computer systems for end users.
- Maintained local area networks and wide area networks.
- Diagnosed hardware and software issues on computers and laptops.
- Performed troubleshooting of network connectivity issues.
- Configured network switches.
- Provided support to end users in resolving technical problems remotely or on-site.
- Monitored system performance and generated reports accordingly.
- Conducted regular maintenance activities like patching, updating antivirus programs.
- Resolved hardware related issues including replacing parts such as hard drives and RAM modules.
- Assisted with the installation of operating systems such as Windows 7, 8, 10 and RHEL.
- Implemented security measures to protect data from unauthorized access.
- Ensured compliance with industry standards regarding safety and security protocols.
Satellite Communications System Operator-Maintainer
United States Air Force
Holloman Air Force Base, NM
09.2016 - 09.2022
- Monitored satellite communications systems for anomalies and malfunctions.
- Calibrated antennae on a regular basis to ensure optimal signal reception and transmission quality.
- Resolved conflicts between different users competing for limited resources within a single satellite network.
- Documented all changes made to the configuration of a particular system's components.
- Configured, tested, and maintained communication systems components to ensure proper performance.
- Assisted in the installation of new satellite communication systems.
- Performed system maintenance operations such as patching, security updates, firmware upgrades.
- Provided technical support for users experiencing problems with their satellite communications systems.
- Conducted research on emerging technologies related to satellite communications networks.
- Analyzed data traffic patterns to identify potential bottlenecks or vulnerabilities in the system architecture.
NOC Engineer
Equinix
Dallas, TX
03.2022 - Current
- Analyzed and resolved technical issues related to network operations.
- Gained an-depth knowledge of ISO/OSI Layers, Ethernet, routing protocols (like BGP, OSPF, RIP, PIM, EIGRP), IPSEC, TCP/IP, RADIUS, TACACS, and other networking tools.
- Demonstrated a strong appreciation for both physical and logical security within information systems to protect company assets and personnel.
- Extensive usage of AI Ops platforms for operational troubleshooting and analytics.
- Maintained and monitored system security protocols, policies, and procedures.
- Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
- Tested new hardware and software components before deployment into production environment.
- Configured routers, switches, access points and other networking devices according to best practices.
- Coordinated with vendors regarding hardware purchases or service contracts.
- Mastered multiple network monitoring tools to resolve service-impacting events with exceptional speed and accuracy.
- Communicated clearly, articulately and patiently with customers requiring support.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Provided status updates to keep upper management informed and to reach goals.
- Led cross-functional teams in systems integration projects.
Education
B.S. Cloud Computing -
Western Governor's University
12.2023
Skills
- Leading / Following
- Troubleshooting
- Documentation
- Persistence
- Adaptation
- Communication
- Challenge Driven
- Humility
- Patience
- Blueprint and Schematic Reading
- Attention to Detail
- System Log Maintenance
- Project Scheduling
- Project Management
- Preventative Maintenance
- Diagnostic Procedures
- Critical Thinker (W/ a heaping side of common sense)
- Comedian (I try)
Websites
Certification
- ETA Certified Fiber Optic Installer
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- AWS Certified Cloud Practitioner
Timeline
NOC Engineer
Equinix
03.2022 - Current
Radio Frequency Transmission Systems Technician
United States Air Force
09.2016 - 09.2022
Satellite Communications System Operator-Maintainer
United States Air Force
09.2016 - 09.2022
B.S. Cloud Computing -
Western Governor's University