Michael Guillory

Plano,TX

Summary

Looking for a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
To push myself to be a hardworking and ambitious individual; the likes of which anybody can gain from.
To bring my absolute best everyday to any employer that can offer me growth, experience, and bigger/better things.

years of professional experience

Certification

United States Air Force

Holloman Air Force Base, NM

09.2016 - 09.2022

Maintained, troubleshot, and repaired wireless radio and satellite equipment.
Installed, configured and maintained new computer systems for end users.
Maintained local area networks and wide area networks.
Diagnosed hardware and software issues on computers and laptops.
Performed troubleshooting of network connectivity issues.
Configured network switches.
Provided support to end users in resolving technical problems remotely or on-site.
Monitored system performance and generated reports accordingly.
Conducted regular maintenance activities like patching, updating antivirus programs.
Resolved hardware related issues including replacing parts such as hard drives and RAM modules.
Assisted with the installation of operating systems such as Windows 7, 8, 10 and RHEL.
Implemented security measures to protect data from unauthorized access.
Ensured compliance with industry standards regarding safety and security protocols.

United States Air Force

Holloman Air Force Base, NM

09.2016 - 09.2022

Monitored satellite communications systems for anomalies and malfunctions.
Calibrated antennae on a regular basis to ensure optimal signal reception and transmission quality.
Resolved conflicts between different users competing for limited resources within a single satellite network.
Documented all changes made to the configuration of a particular system's components.
Configured, tested, and maintained communication systems components to ensure proper performance.
Assisted in the installation of new satellite communication systems.
Performed system maintenance operations such as patching, security updates, firmware upgrades.
Provided technical support for users experiencing problems with their satellite communications systems.
Conducted research on emerging technologies related to satellite communications networks.
Analyzed data traffic patterns to identify potential bottlenecks or vulnerabilities in the system architecture.

Equinix

Dallas, TX

03.2022 - Current

Analyzed and resolved technical issues related to network operations.
Gained an-depth knowledge of ISO/OSI Layers, Ethernet, routing protocols (like BGP, OSPF, RIP, PIM, EIGRP), IPSEC, TCP/IP, RADIUS, TACACS, and other networking tools.
Demonstrated a strong appreciation for both physical and logical security within information systems to protect company assets and personnel.
Extensive usage of AI Ops platforms for operational troubleshooting and analytics.
Maintained and monitored system security protocols, policies, and procedures.
Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
Tested new hardware and software components before deployment into production environment.
Configured routers, switches, access points and other networking devices according to best practices.
Coordinated with vendors regarding hardware purchases or service contracts.
Mastered multiple network monitoring tools to resolve service-impacting events with exceptional speed and accuracy.
Communicated clearly, articulately and patiently with customers requiring support.
Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
Provided status updates to keep upper management informed and to reach goals.
Led cross-functional teams in systems integration projects.

Western Governor's University

12.2023

Equinix

03.2022 - Current

United States Air Force

09.2016 - 09.2022

United States Air Force

09.2016 - 09.2022

Western Governor's University