Michael Guisto
Berlin,CT
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Dollar General Market
06.2023 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
Route Representative
Crown Uniform And Linen Service
10.2020 - 03.2024
- Optimized route efficiency by analyzing and adjusting delivery schedules.
- Enhanced customer satisfaction through timely deliveries and consistent communication.
- Managed inventory levels for assigned route, ensuring adequate product availability for customers.
- Collaborated with sales team to identify opportunities for growth within the territory.
- Monitored vehicle maintenance schedule, addressing any necessary repairs or preventative measures promptly.
- Conducted regular safety checks on company vehicle, maintaining a clean driving record and safe operating conditions.
- Established rapport with clients by providing exceptional customer service during each interaction.
- Assisted in resolving delivery discrepancies, working closely with management to rectify issues quickly and efficiently.
- Maintained accurate records of all transactions, including invoices, payments, and credits issued to customers.
- Promoted additional products and services when appropriate, contributing to increased revenue generation within the assigned territory.
- Adhered strictly to all company policies regarding driver safety, demonstrating a commitment to responsible operation of the company vehicle.
- Served as a positive brand ambassador for the company, representing the organization professionally during each client interaction.
Education
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CT05.2006
Skills
- Employee Scheduling
- Store operations
- Promotional strategies
- Customer Service Management
- Staff Oversight
- Loss prevention strategies
- Customer Service
- Staff Training
- Inventory Monitoring
- Cash Handling Accuracy
- Daily Reporting
- Bank Deposits
- Team member development
- Store maintenance
- Workplace Safety
- Inventory Management
- Business Development
- Time Management
- Basic Mathematics
- Attention to Detail
- Physical Stamina
- Decision-Making
- Self Motivation
Certification
- Certified DOT MED card through October 2024
Timeline
Key Holder Supervisor
Dollar General Market
06.2023 - Current
Route Representative
Crown Uniform And Linen Service
10.2020 - 03.2024
Bachelor of Science - Criminal Justice
University of New Haven