Michael Gunn
CONCORD,CA
Summary
Experienced professional seeking part-time opportunities in sales and customer service within the retail industry. Proven track record of delivering exceptional customer experiences and driving revenue growth through effective sales strategies. Deep understanding of customer needs and preferences, enabling the delivery of personalized solutions and fostering long-term relationships. Strong communication skills, adaptability, and a passion for exceeding expectations. Committed to contributing to a positive and collaborative work environment while consistently achieving targets and enhancing overall customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Grocery Stock Clerk
Sprouts Farmers Market Inc.
03.2022 - 08.2024
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
Loan Officer
Bank of America
03.2019 - 02.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Shift Supervisor
CVS
03.2008 - 03.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
BA - Political Science
Stockton State University
Pomona, N.J.05.1980
Skills
- Training
- Team management
- Inventory management
- Customer service
- Product knowledge
- Territory management
- Performance management
Certification
- Real Estate License, inactive
- NMLS Licensed
Timeline
Grocery Stock Clerk
Sprouts Farmers Market Inc.
03.2022 - 08.2024
Loan Officer
Bank of America
03.2019 - 02.2022
Shift Supervisor
CVS
03.2008 - 03.2011
BA - Political Science
Stockton State University
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