Michael Gustis
Reading,MN
Summary
Detail-oriented professional with a strong work ethic, previously at Super Pressure Wash, delivering exceptional pressure washing and auto detailing services. Known for enhancing customer satisfaction through meticulous attention to detail and effective communication. Skilled in equipment troubleshooting and committed to eco-friendly practices, resulting in increased client referrals and repeat business.
Overview
1
1
year of professional experience
Work History
Pressure Washer
Super Pressure Wash
02.2016 - 04.2017
- Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
- Answered customer questions on pricing, products, procedures, and materials used.
- Handled delicate surfaces with care, preventing damage while achieving thorough cleaning results.
- Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Reduced water usage through effective use of cleaning agents and efficient nozzle adjustments.
- Restored weathered surfaces to near-original condition through meticulous pressure washing techniques.
- Managed inventory of cleaning solutions, ensuring appropriate levels were maintained for all projects.
- Utilized eco-friendly cleaning agents whenever possible, minimizing environmental impact without sacrificing effectiveness.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated various types of pressure washing equipment, adapting techniques based on surface type and desired results.
- Promoted business growth through word-of-mouth referrals from satisfied customers, generating repeat business opportunities.
- Enhanced equipment performance by conducting regular maintenance on pressure washing systems.
- Collaborated with team members to complete large-scale projects within specified timeframes.
- Educated clients on proper care techniques for maintaining their freshly cleaned surfaces.
- Increased overall productivity by implementing time-saving strategies during the cleaning process.
- Conducted quality control inspections after each job completion to ensure thoroughness and client satisfaction.
- Kept up-to-date with industry trends and advancements in pressure washing technology.
- Maintained safe working conditions by adhering to company safety protocols and guidelines.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned wash equipment after shift and confirmed proper storage.
- Kept equipment in good working order and properly stored between jobs.
- Maintained clean and hazard-free work areas.
- Delegated assignments to team members and monitored quality of work from each person.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Pressure washed car exterior, wheel wells, and tires.
- Greeted customers and guided cars into washing and detailing area.
- Trained new employees on proper washing procedures and company policies.
- Inspected incoming vehicles, assessed condition, and took note of any current damage prior to starting wash or detail.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Auto Detailer
Top Secret
03.2016 - 02.2017
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
- Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.
- Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained clean, tidy and safe work environment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Applied protective agents, including sealants, to protect surfaces.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Removed dirt and debris from vehicle and equipment interiors.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Utilized high-pressure washers to clean vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Maintained records of cleaning activities.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Inspected vehicles and equipment for visible damage.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Checked and replaced windshield wipers on vehicles and equipment.
Education
Auto Technician, General Diploma - Auto Technician
Blue Mountain High School
Orwigsburg, PA06.1999
Skills
- Efficient cleaning
- Punctuality
- Protective gear usage
- Weather conditions awareness
- Surface preparation
- Proper technique
- Waste disposal
- Chemical handling
- Equipment troubleshooting
- Stain removal
- Graffiti removal
- Worksite setup
- Willingness to learn
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Adaptable and flexible
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Detail-oriented
- Self motivation
- Professionalism
Timeline
Auto Detailer
Top Secret
03.2016 - 02.2017
Pressure Washer
Super Pressure Wash
02.2016 - 04.2017
Auto Technician, General Diploma - Auto Technician
Blue Mountain High School
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