Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gutierrez

Houston,TX

Summary

Developed comprehensive skills in fast-paced educational environment, including database management and effective communication. Seeking to transition into new field where these skills can be applied and further developed. Adept at working collaboratively to achieve organizational goals and improve processes.

Overview

6
6
years of professional experience

Work History

Enrollment Specialist

Pyx Health
10.2022 - Current
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Updated, entered, and reviewed customer data.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Contributed to an inclusive team environment by actively participating in meetings and offering valuable insights based on personal experience within the role.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.


Sales Representative Team Leader

O'Reilly's Auto Parts
10.2021 - 10.2022
  • Generally responsible for maintaining the sales floor, and keeping merchandise fronted, stocked, and clean
  • The ability to convey information to customers unfamiliar with automotive language in a relatable way also proves positive
  • Profitability, maintain effective teams, and project positive images reflective of corporate aspirations and goals.
  • Worked effectively in fast-paced environments.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.

Receptionist

TTR Realty Co
10.2019 - 02.2021
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enter, receive, and export invoices
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Leasing Manager

Metropolitan Stang
11.2018 - 05.2019
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Managed daily and weekly marketing and leasing plans.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.

Education

Northside High School
06.2018

Skills

  • Microsoft Excel
  • Outlook
  • Reporting and analytics
  • Team management
  • Customer/Client relations
  • Customer service expertise
  • Property management
  • Mathematics skills
  • Strong organization
  • Deadline management
  • Data inputting

Timeline

Enrollment Specialist

Pyx Health
10.2022 - Current

Sales Representative Team Leader

O'Reilly's Auto Parts
10.2021 - 10.2022

Receptionist

TTR Realty Co
10.2019 - 02.2021

Leasing Manager

Metropolitan Stang
11.2018 - 05.2019

Northside High School

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Michael Gutierrez