Michael Gutierrez
San Jose,CA
Summary
High-performing seller with a track record of success in retail and e-commerce. Demonstrated proficiency in customer relationship management, negotiation, and closing sales. Proven skills in product knowledge, upselling techniques, and problem-solving to enhance customer satisfaction and retention. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
7
7
years of professional experience
Work History
Electronics Seller - Cashier
Walmart
San Jose, CA
12.2023 - Current
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Identified customer needs and recommended appropriate products.
- Followed store policies regarding returns, refunds, discounts.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
- Maintained accurate inventory levels through regular stock checks.
- Ensured that all products were labeled properly before stocking the shelves.
- Inspected stock for damage or defects and reported issues to management.
- Processed cash, credit, debit, and check payments accurately and efficiently.
Customer Service Cashier
Chinawok
Lima, Lima - Peru
01.2023 - 06.2023
- Communicated effectively with other members of the kitchen staff.
- Prepared ingredients for meals according to recipes and instructions.
- Cleaned, sanitized, and organized kitchen equipment, utensils, and surfaces.
- Delivered orders to customers upon request.
- Organized food items in kitchen storage areas.
- Stocked pantry shelves with food supplies.
Customer Service Electronics
Ripley Peru
Lima, Lima
04.2021 - 09.2022
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Identified areas of improvement within the team's processes and procedures.
Help Desk Technician
Ctic Capital
Lima, Lima- Peru
03.2018 - 11.2019
- Performed troubleshooting to diagnose and resolve technical issues.
- Analyzed system logs to detect potential issues with computer systems.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Installed operating system updates as required by company policy.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Repaired damaged cables or replaced defective components as necessary.
Education
Computer Engineering -
UNIVERSIDAD TECNOLOGICA DEL PERU
LIMA - PERU12-2016
Skills
- Customer service
- Product knowledge
- Inventory management
- Cash handling
- Sales techniques
- Visual merchandising
- Stock replenishment
- Team collaboration
- Online platforms
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Electronics Seller - Cashier
Walmart
12.2023 - Current
Customer Service Cashier
Chinawok
01.2023 - 06.2023
Customer Service Electronics
Ripley Peru
04.2021 - 09.2022
Help Desk Technician
Ctic Capital
03.2018 - 11.2019
Computer Engineering -
UNIVERSIDAD TECNOLOGICA DEL PERU
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