Michael Guyon

Manage a team of nine engineers overseeing Aramark’s global corporate network, including connectivity to eleven international locations and over 1500 Field Services locations. Ensuring that team members are crossed trained and have a working knowledge of all the products we support. Responsible for the infrastructure budget, associated vendor contracts, and yearly maintenance renewals. Maintain internal and external customer relationships ensuring that their needs are met in a timely manner. Addressing major issues that arise, working with other teams as needed and staying engaged until final resolution is obtained. Work with Line of Business VPs to make sure we are providing the support required for their units to be successful. Meet weekly with senior management to update them on projects, system issues and to discuss future projects and direction. Team responsibilities include the management and upgrades of supported products: Checkpoint, and Fortinet firewalls, network routing and switching, Ivanti SSL/VPN, Aruba WiFi, F5 load balancers, Venafi certificate management, Digicert, external DNS, IPAM, network monitoring and global backbone connectivity. Projects worked on and contracts negotiated included: Upgraded multiple Data Center infrastructures, Converted the global F5 environment from hardware to VM reducing maintenance costs 100k, Upgraded the global Checkpoint environment, Negotiated a three-year Enterprise Agreements with Fortinet and Cisco to reduce and lock in costs.

Primarily responsible for providing daily support of network related issues, designing, configuring, and implementing solutions. Insuring the products that we support were maintained and updates were applied as needed. Primary contact for Pulse SSL/VPN related issues and upgrades. Responsible for providing management with budget figures, maintaining vendors annual support contracts, and ensuring that vendor maintenance renewals were processed. Maintained an “End of Life” list of network devices, worked with my team to identify devices that needed to be replaced and used this list to help management to budget for future replacements. Mentored team members, providing training and guidance.

Managed a team of fifteen engineers located around the globe that were responsible for voice, data projects and support. Ensuring project deadlines were met in a timely manner and problems were resolved in accordance with customer and vendor service level agreements. Met weekly with each engineer to discuss their workload, projects and resolve any personal and professional issues that arose. Interacted with other teams to ensure our customer needs were being met. Created business cases to support the companies need for a new technology or for ongoing support of current technologies. Worked with vendors on system designs, product pricing, service level agreements and managed services . Met weekly with upper management to ensure they were kept up to date on projects, system issues and to discuss future projects and the direction