MICHAEL G WATZ II
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
General Manager
Skypark Airport Parking
07.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Operations Manager
St. Louis Transportation – A Premium Sedan & Limousine Company
08.2011 - 07.2014
- Management of DOT Compliance, Fleet Maintenance, Contract Shuttle and Dispatch
- Responsibilities: Review of driver DOT files, and update of D.O.T Compliance.
- Schedule of preventative maintenance for fleet, parts ordering and inventory control, also schedule vehicle repairs. Maintain scheduling of Service Tech’s and Detailers to maintain an efficient support staff. Handle customer issues and resolve complaints to satisfy both customer and company interests.
- Oversee Site Management of multiple shuttle contracts and scheduling of shuttle drivers on contract routes. Coordinate Charter requests and schedule drivers. Route drivers as needed for Charter Bookings.
- Dispatch coverage as needed, answer phones, customer service and sales of new bookings; also quote price and availability of fleet for special events.
DIRECTOR of Fleet Operations
BEST TRANSPORTATION of St Louis
07.2005 - 07.2011
- Management of Vehicle Fleet of 50 plus, Garage Staff, DOT Compliance, daily run schedule, chauffeurs and hours of service, parts inventory, and building maintenance.
- Responsibilities: Managed a fleet of 50 plus vehicle, preventative maintenance, body work, inventory control and parts ordering. Mechanic labor sheet review and approval, budget and expense control, vehicle acquisition and dispersal, chemical supply ordering for detail staff.
- I managed a staff of 2 full time mechanics and 5 full and part time detailers, prepared and approved payroll using ADP automated web system, maintained attendance records and bi-annual performance reviews.
- I worked as a liaison between Operations and Sales to confirm trip and vehicle availability. I scheduled the daily reservations of transfers and hourly trip, this averaged to be 75 to 90 runs per day with a staff of 35 full and part time chauffeurs. I quoted all out of town trips and RFP’s.
- I attended Senior Management planning meeting to help insure the stability and growth of the company and work as a unified team to enhance the company’s overall market position.
- Other positions held: Operations Supervisor, promoted to Operations Manager, then Director of Operations and finally Director of Fleet Operations.
Inside Sales
Huntleigh Bus Sales
03.2005 - 07.2005
- Bus Salesman
- Responsibilities: Support Lead salesman, did cold calls, mailings, product delivery, customer service and cost estimation for fleet pricing.
COURIER
Independent Contract Courier
04.2001 - 07.2005
- I worked for several courier companies in St Louis delivering packages in a quick, friendly and timely manner.
OWNER
Aire Care Comfort Systems
07.2001 - 09.2002
- HEATING and COOLING Company
- Responsibilities: Part Owner, did book keeping, payroll, A/R, A/P, phone sales, parts ordering and delivery, helped with installs
OPERATIONS MANAGER
Huntleigh Transportation
05.1993 - 07.2001
- Supervision of 2 Field Supervisors, 75 drivers and a fleet of buses
- Responsibilities: Scheduled work assignments, review of charter and contract runs, hiring of shuttle drivers, management of several offsite employee shuttle contracts. Driver evaluation, DOT compliance, scheduled vehicle repair and work with lead mechanic to schedule maintenance issues.
Education
Adult Continuing Education - Business Management
University of Missouri St Louis
High School - undefined
Oakville Senior High School
01.1983
Skills
- Microsoft WORD / XCEL / POWERPOINT
- Enterprise GPS Certified
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Staff management
- Customer relations
- Inventory control
- Employee scheduling
- P&L management
- Client relations
- Customer retention
- Facility management
- Advertising and marketing
- Contract negotiations
Timeline
General Manager
Skypark Airport Parking
07.2014 - Current
Operations Manager
St. Louis Transportation – A Premium Sedan & Limousine Company
08.2011 - 07.2014
DIRECTOR of Fleet Operations
BEST TRANSPORTATION of St Louis
07.2005 - 07.2011
Inside Sales
Huntleigh Bus Sales
03.2005 - 07.2005
OWNER
Aire Care Comfort Systems
07.2001 - 09.2002
COURIER
Independent Contract Courier
04.2001 - 07.2005
OPERATIONS MANAGER
Huntleigh Transportation
05.1993 - 07.2001
High School - undefined
Oakville Senior High School
Adult Continuing Education - Business Management
University of Missouri St Louis
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