Michael Hackett

Travel Consultant

American Express

04.1998 - 07.2023

Worked closely with clients to understand unique needs and meet specific travel desires.
Handled sensitive information with professionalism and discretion.
Organized trips for individual, family and business travelers.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Collected, handled and documented payments for travel services and associated feels.
Completed accurate reservations for American Express card holders of Platinum ,Centurion, leisure, corporate,business travelers,including group bookings at point of sale.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Followed up with customers to increase customer service with travel plans.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.