Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Featured in Main Line Today multiple times for House Restaurant and 214 Restaurant
Languages
Work Preference
Timeline
Michael Hackett

Michael Hackett

Media,PA

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Owner

214 Restaurant
02.2022 - 08.2025
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised daily activities of restaurant and [Number] employees.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed payroll, daily deposits, and cost controls.
  • Maintained positive relationships with local community and government officials.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.

Restaurant Owner

House Restaurant
07.2007 - 01.2024
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Supervised daily activities of restaurant and 15 employees.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

High School Diploma -

Penncrest, Media, PA

Skills

  • Creative problem solving
  • Waste reduction
  • Cost control
  • Operations management
  • Food presentation
  • Labor cost controls
  • Table management
  • Customer engagement
  • Employee scheduling
  • Complaint investigation
  • Menu development
  • Staff management
  • Performance improvement
  • Building maintenance
  • Vendor relations
  • Staff hiring
  • Budget monitoring
  • Revenue generation
  • Delivery scheduling
  • Comprehensive business planning
  • Sales expertise

Accomplishments

Opened and operated two restaurants for almost twenty years, serving our local community and surrounding areas.

Certification

Serve safe certified

Featured in Main Line Today multiple times for House Restaurant and 214 Restaurant

Awarded Best lunch multiple times for House Restaurant, and featured in multiple articles highlighting my menu and cocktails for 214 Restaurant.

Languages

Spanish
Professional Working
French
Limited Working
English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offPaid sick leaveWork from home optionWork-life balanceCareer advancementFlexible work hoursCompany Culture

Timeline

Restaurant Owner - 214 Restaurant
02.2022 - 08.2025
Restaurant Owner - House Restaurant
07.2007 - 01.2024
Penncrest - High School Diploma,

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