Michael Hackley
MILTON
Summary
With a decade of experience in criminal law and background investigation, combined with my current role as a Military Store Keeper, I have developed a strong foundation in security protocols and investigative practices. My investigative working style has equipped me with the skills necessary to assess complex situations critically and implement effective strategies for ensuring safety. Military experience trained as a manager in the logistical field. My background has instilled in me a keen attention to detail and an unwavering dedication to upholding safety standards while fostering positive interactions with clients.Security and operations leader with 30+ years spanning military logistics, DHS/ICE investigations, and commercial operations. Proven to streamline missioncritical workflows and systems—cutting communication response times 30% and safeguarding $22.3M in assets—through analytical problem- solving and automation. Builds trusted relationships that grow accounts and revenue while managing complex inventories and crossfunctional teams. Ready to leverage investigative expertise and civilian leadership to elevate operational effectiveness and results.
Overview
27
27
years of professional experience
Work History
Professional Accounts Specialists
Orielly Auto Parts
03.2021 - 03.2021
- Assist customers via phone to identify and secure necessary auto parts.
- Manage inventory by pulling and shelving parts while reporting discrepancies to supervisors.
- Process customer invoicing and credit for parts.
- Conducted cash receipt postings and maintained accurate cash flow reports.
- Researched chargebacks and write-offs to ensure accurate financial records.
- Evaluated open accounts, implementing collection strategies for past-due balances.
Military Store Keeper
State Of Vermont Military Department
02.2025 - Current
- A State of Vermont Military Storekeeper manages supply, equipment, and logistics for National Guard facilities, handling inventory, ordering, distribution, and maintaining records for tools, parts, and general supplies for military personnel and maintenance staff, requiring strong administrative and supply management skills, often with opportunities for training and career development in warehouse or supply roles.
- Key Responsibilities: Oversee stockrooms and manage inventory (valued around $300,000).
- Receive, inspect, store, and distribute supplies and equipment.
- Maintain automated inventory systems and prepare documents.
- Manage weapons and ammunition security and maintenance.
- Coordinate with vendors, contractors, and military/civilian staff.
- Prep equipment for Auction.
- Manage Auction process and schedule client to pick up equipment.
Fleet Tire Sales Specialist
Good Year Tire
03.2024 - 02.2025
- Fleet Tire Sales Specialist (Commission) role, you are responsible for selling new and retreaded commercial truck tires and related products and services by managing current customer accounts and developing new accounts.
- You must also produce sufficient sales volume to achieve assigned sales objectives.
- Represent the company professionally through team image and service readiness.
- Through training, you will develop knowledge of the company's products and services and be able to educate others.
- You will also monitor and report on market intelligence which impacts business and pricing within the market.
- Created sales routes not yet established.
- Established consistency and rapport with new and current customers on a daily basis.
- Averaged five new accounts each week.
- Regained confidence with customers to gain sales against established vendors.
- Re-established follow-ups to keep customers informed.
- Within six months created a wider spectrum of new clients.
- Followed up on lost accounts to regain confidence.
Food Sales Specialist
Schwans/Yelloh
09.2023 - 03.2024
- A Yelloh sales rep, typically a Route Sales Representative (RSR), drives a yellow truck delivering frozen foods, focusing on building customer relationships and managing their route for consistent sales, working long hours (often 50+ weekly) for potentially good pay (base + commission), though experiences vary with management and company changes.
- Job Function: Deliver frozen food, manage established routes, maintain customer loyalty, and grow sales.
- Work Schedule: Monday-Friday, often 9 am-6 pm, averaging 10-hour days; requires working outdoors in various conditions.
- Compensation: Paid a daily base rate plus commission; can earn well with strong sales but involves long hours to maximize income.
- Training: Comprehensive initial training on safety and customer service.
- Environment: Offers freedom on the road but receives mixed reviews on management and company structure, especially after transitions (like the Schwan's/Yelloh name change).
- Https://www.glassdoor.com/Salary/Yelloh-Sales-Representative-Salaries-E3156694.htm, Indeed.
Center Manager
Good Year Tire
09.2022 - 08.2023
- Good Year Center Manager oversees daily operations, staff, customer service, and financial goals for a Goodyear Commercial Tire & Service Center, requiring management experience (often 2+ years), a valid driver's license, strong leadership, and focus on safety and sales targets, with roles involving team management, operations, and asset protection, offering competitive pay and benefits.
- Operations: Manage daily activities, ensuring smooth workflow and asset protection.
- Team Leadership: Supervise staff, foster a service-oriented culture, and assist technicians.
- Customer Service: Ensure high levels of customer satisfaction and service excellence.
- Sales & Finance: Achieve production and sales goals, manage costs, and handle billing/paperwork.
- Safety: Enforce all safety procedures and maintain a safe work environment.
Fleet Tire Sales Specialist
Good Year Tire
05.2022 - 09.2022
- As the Fleet Tire Sales Specialist (Commission) role, you are responsible for selling new and retreaded commercial truck tires and related products and services by managing current customer accounts and developing new accounts.
- You must also produce sufficient sales volume to achieve assigned sales objectives.
- Represent the company professionally through team image and service readiness.
- Through training, you will develop knowledge of the company's products and services and be able to educate others.
- You will also monitor and report on market intelligence which impacts business and pricing within the market.
- Created sales routes not yet established.
- Established consistency and rapport with new and current customers on a daily basis.
- Averaged five new accounts each week.
- Gained confidence with customers to gain sales against established vendors.
- Established follow-ups to keep customers informed.
- Within six months created a wider spectrum of new clients.
Law Enforcement Specialist
Homeland Security ICE/DHS
06.2021 - 05.2022
- Monitored and investigated suspicious persons and activities.
- Prepared detailed documentation for felony-level investigations.
- Analyzed information to guide criminal prosecution decisions.
- Drove project management for complex issues, supporting senior leadership.
- Collaborated with team members to implement service initiatives and meet objectives.
- Streamlined communications management system to achieve organizational goals.
- Recorded facts and compiled reports for court cases and legal records.
- Investigated over 50 felony cases, contributing to successful prosecutions.
- Enhanced efficiency through automation, reducing communication response times by 30%.
- Developed training materials for new investigators, improving compliance with regulations.
- Coordinated cross-departmental efforts to align service initiatives with strategic goals.
Remote Engineer
Volt/Biotek/Agilent
03.2021 - 06.2021
- Conduct research on medical equipment using home office computer systems.
- Search company files for part numbers to facilitate research.
- Generate PDF files and master files, creating zip files for storage in company systems.
- Ensure accurate data generation for shipping codes, supporting global distribution.
- Researched medical equipment, enhancing product knowledge.
- Generated and managed PDF files for documentation.
- Streamlined data processes for shipping code creation.
- Organised zip files to maintain system integrity.
Control Yard
Essex Rental
01.2021 - 03.2021
- Oversee daily operations in rental yard, ensuring efficient check-in of equipment and performing preventive maintenance.
- Assist customers with rental inquiries, maintain cleanliness of shop and yard, and organise rental inventory.
- Prepare equipment for rental by conducting spot checks and ensuring readiness.
- Conduct routine checks on rental equipment for functionality.
- Assist customers in selecting appropriate rental equipment.
- Maintain cleanliness and organisation of the rental yard.
- Prepare equipment for timely rental availability.
Route Sales Driver
RR Charlebois
02.2018 - 03.2020
- Oversaw route sales operations, ensuring effective communication with customers and immediate access to new products.
- Utilised strong listening and problem-solving skills to resolve customer concerns quickly.
- Drove over 200 miles daily, serving up to 200 customers monthly across Vermont.
- Generated leads and cold called weekly to secure new business opportunities.
- Drove product awareness by identifying customer needs and promoting cross-selling.
- Determined optimal routes, considering weather and road conditions, to enhance delivery efficiency.
- Maintained accurate records of orders and transactions, achieving high account retention and growth.
PARTS and Inventory Control
TDI Towing and Repair Facility Inc
09.2020 - 01.2021
- Oversee parts and inventory control for TDI Towing and Repair Facility.
- Manage daily reorganization and inventory of truck parts.
- Liaise with vendors to source essential parts and assist customers via phone in locating needed items.
- Finalize sales for in-house and remote customers, and determine reordering strategies for high-demand components.
- Establish and maintain efficient inventory stock locations.
- Streamlined inventory processes, enhancing efficiency in parts management.
- Cultivated strong vendor relationships, improving part sourcing speed.
- Increased customer satisfaction through effective communication and support.
- Implemented stock location systems, optimising retrieval times.
Preventive Maintenance Technician
S.D Ireland
04.2020 - 09.2020
- Conducted research on company equipment for maintenance scheduling of filters.
- Coordinated with supervisors to identify service locations.
- Liaised with site superintendents for required equipment.
- Managed inventory of necessary parts in the parts department.
- Streamlined maintenance processes for enhanced equipment reliability.
- Improved communication with supervisors and site personnel for efficient service completion.
- Maintained accurate records of parts usage and inventory levels.
Unit Supply Sergeant
Army National Guard
10.2001 - 05.2018
- Oversee supply operations, ensuring effective inventory management and accountability for $22.3 million in assets.
- Administer $230,000 annual budget for equipment and uniforms, enhancing program efficiency.
- Develop standard operating procedures and adjust program mechanics to adapt to changing conditions.
- Coordinate logistics across departments for food, maintenance, and ammunition.
- Implemented strategies to boost program effectiveness.
- Managed clothing account for uniforms and field training equipment.
- Maintained accurate filing systems for accountability.
- Secured and controlled all sensitive items, including weapons.
Warehouse Worker
RR Charlebois
03.1999 - 10.2001
- Managed inventory using hand-held devices and computers, ensuring accuracy through regular audits.
- Loaded, unloaded, and relocated materials between storage and production areas.
- Implemented an efficient shipping and receiving process, boosting productivity by 100%.
- Maintained accurate documentation to prevent errors and upheld OSHA standards in warehouse operations.
- Improved inventory management with first-in/first-out methods.
- Enhanced operational efficiency by reorganising underutilised inventory space.
- Created sales channels for previously discarded equipment.
- Provided comprehensive support for vendor invoicing and payment processing.
Education
Master of Science - Homeland Security
Ashford University
San Diego, CA07-2018
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Timeline
Military Store Keeper
State Of Vermont Military Department
02.2025 - Current
Fleet Tire Sales Specialist
Good Year Tire
03.2024 - 02.2025
Food Sales Specialist
Schwans/Yelloh
09.2023 - 03.2024
Center Manager
Good Year Tire
09.2022 - 08.2023
Fleet Tire Sales Specialist
Good Year Tire
05.2022 - 09.2022
Law Enforcement Specialist
Homeland Security ICE/DHS
06.2021 - 05.2022
Professional Accounts Specialists
Orielly Auto Parts
03.2021 - 03.2021
Remote Engineer
Volt/Biotek/Agilent
03.2021 - 06.2021
Control Yard
Essex Rental
01.2021 - 03.2021
PARTS and Inventory Control
TDI Towing and Repair Facility Inc
09.2020 - 01.2021
Preventive Maintenance Technician
S.D Ireland
04.2020 - 09.2020
Route Sales Driver
RR Charlebois
02.2018 - 03.2020
Unit Supply Sergeant
Army National Guard
10.2001 - 05.2018
Warehouse Worker
RR Charlebois
03.1999 - 10.2001
Master of Science - Homeland Security
Ashford University