Michael Hackney
Toledo,OH
Summary
Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.
Overview
37
37
years of professional experience
Work History
Telemarketer
Weedman, Integrity, Erie Home Remodeling
01.2011 - 01.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Server
Outback Steakhouse, Longhorn, Ferdo's
01.2000 - 01.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Plumber's Helper
C. S. Hackney Enterprises
01.1987 - 01.2000
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Inspected pipes and piping systems to assess quality and condition.
Market Research Analyst
Havill Consulting, Inc.
01.1995 - 01.1997
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Regularly updated management on project progress using well-structured written reports.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
Administrative Assistant
A Ray of Light Childcare
01.1992 - 01.1995
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Master's Degree - Liberal Studies, English
University of Toledo
Toledo, OH01-2006
Bachelor in Creative Writing - Poetry
Bowling Green State University
Bowling Green, OH01-1991
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
Timeline
Telemarketer
Weedman, Integrity, Erie Home Remodeling
01.2011 - 01.2024
Server
Outback Steakhouse, Longhorn, Ferdo's
01.2000 - 01.2010
Market Research Analyst
Havill Consulting, Inc.
01.1995 - 01.1997
Administrative Assistant
A Ray of Light Childcare
01.1992 - 01.1995
Plumber's Helper
C. S. Hackney Enterprises
01.1987 - 01.2000
Master's Degree - Liberal Studies, English
University of Toledo
Bachelor in Creative Writing - Poetry
Bowling Green State University
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