Michael Hager
Lecanto,FL
Summary
Dynamic professional with extensive experience in food and beverage management at Greenacres Bowling. Proven expertise in inventory management and customer service, leading teams to enhance operational efficiency. Skilled in medication administration and patient care, ensuring high-quality support. Committed to fostering teamwork and delivering exceptional results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Caregiver
Myself for Family
Lecanto, FL
02.2021 - Current
- Running errands.
- Driving to and from doctors' appointments.
- Helping with the household.
- Can explain more in interview
Bartender
Ford's Garage Fort Myers
Wellington, FL
11.2019 - 08.2020
- Processed payments accurately and efficiently with POS system.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Assisted in setting up the bar for service shift.
Assistant General Manager
Panera Bread
Delray Beach, FL
08.2018 - 11.2019
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Led staff training sessions to improve service quality and operational skills.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Coordinated with the General Manager to develop and implement strategic plans.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Food & Beverage Manager
Greenacres Bowling
Greenacres, FL
12.1999 - 08.2018
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed payroll records for employees working within the food and beverage department.
Education
High School Diploma -
John I Leonard
Greenacres City, FL05-2003
Skills
- Medication administration
- Patient care
- Health monitoring
- Household management
- Transportation coordination
- Customer service
- Drink preparation
- POS operation
- Inventory management
- Team collaboration
- Employee training
- Time management
- Opening procedures
- Customer engagement
- Garnish drinks
- Cash handling and management
- Beverage supply orders
- New hire training
- Quality control
- Order management
Timeline
Caregiver
Myself for Family
02.2021 - Current
Bartender
Ford's Garage Fort Myers
11.2019 - 08.2020
Assistant General Manager
Panera Bread
08.2018 - 11.2019
Food & Beverage Manager
Greenacres Bowling
12.1999 - 08.2018
High School Diploma -
John I Leonard
Similar Profiles
Lila LoupLila Loup
Babysitter at Castle Family, Tennis Family, Sim’s FamilyBabysitter at Castle Family, Tennis Family, Sim’s Family
Jeanine HughesJeanine Hughes
Private Nanny at The Pape Family, The Hee Family, The Zita FamilyPrivate Nanny at The Pape Family, The Hee Family, The Zita Family
Maddison RussellMaddison Russell
Babysitter at Family Friends - Newell Family, Seaborne FamilyBabysitter at Family Friends - Newell Family, Seaborne Family
Liberty LohmeyerLiberty Lohmeyer
Server at Texas RoadhouseServer at Texas Roadhouse
Nicole WolfeNicole Wolfe
RN, ANM OB High Risk at Advent Health OcalaRN, ANM OB High Risk at Advent Health Ocala