Michael Haileselassie

• Setting up and configuring customer’s desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
• Performed in support and troubleshooting Windows & Mac OS platforms, including mobile devices running Apple iOS & Android mobile operating systems.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Applied effective time management techniques to meet tight deadlines.

• Kept Restrooms areas nice and clean
• Kept conference rooms/user areas clean, and ensured the outside and inside of the building were well-kept.
• Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
• Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
• Performed cleaning and maintenance duties as directed.

• Delivering/receiving mail and packages, keeping the loading dock organized and clean, using customer service skills daily to interact with users, and providing support to techs daily.

• Schedule deliveries with FedEx, UPS, Omega Riggers, and more to maintain the functionality of all loading docks across campus.

• Facilitate all loading docks across our 23 buildings which incorporate cleanliness, organization, and operational checks of lift gates/roll-up doors.

• Conserved 10% on package materials and eliminated shortfalls by implementing more accurate inventory.

• Manage cleanroom supplies with vendors, provide gloves, safety glasses, chemistry supplies, cleaning supplies, chem lab supplies and organization, etc
• Manage garment suppliers, garment stock, and laundering service
• Perform weekly inventory checks for tools, hardware, and consumables
• Compile procurement list for inventory restocking and project materials
• Ensure daily workbench cleanliness and space functionality
• Organize tools, hardware, and consumables and reset labs based off agreed-upon scope.
• Support shipping, receiving, palletizing, or uncrating requests as needed
• Ensure all tool and equipment storage drawers are labeled and up to date.
• Coordinate lab services such as offsite storage, rigging request, vendor management, ordering supplies, equipment installation/decommission and lab tours
• Perform weekly lab walk-throughs with Facebook Technologies Lab Coordinator or Lab Manager to identify action items and future projects
• Provide hands-on support for lab reconfigurations
• Provide recommendations for tools, hardware, and consumables based on Facebook Technologies' lab needs
• Sync with end users regularly to discuss requests and projects that may need support
• Perform light preventative maintenance for select equipment and repair issues such as air leaks, plumbing issues, etc
• Provide escort services for third party vendors.
• Collaborated with multidisciplinary teams for timely completion of research projects.
• Maintained a safe and organized laboratory environment, adhering to strict safety protocols.